Pure Wholefoods

My husband and I visited Pure on Easter Saturday around 1.15pm and were looking forward to a nice lunch. I ordered the Comeback Sandwich which wasnt my first choice as they had run out of goats cheers. The toastie was ok, a little soggy but I was hungry so ate it. Husband ordered 2 pieces of Gluten Free toast and a side of tomato and smoked salmon. When he returned from paying I looked at the receipt and he had been charged $9.79 for 2 pieces of Gluten Free toast!! He returned to the young person who served him and said this isnt correct as your menu states an extra piece at $1.00 and was told thats not right, its the full price for one piece of toast. He then got someone over that could help, and we were basically told that was it and fobbed us off! Husband then said I dont want the extra piece and he reluctantly refunded $5. No apology or in the gesture of goodwill in customer service an offer to suggest to correct the matter. I have been in customer service for over 28 years and certainly go above and beyond for my clients. Really disappointing service - especially being visitors from Brisbane. We had lunch at another cafe this morning, where the pricing and service was amazing, and the owner could not have been more obliging. We mentioned our experience of how much we paid for the toast and he was lost for words.
Apr 12th, 2023

Food : 5/5 | Service : 5/4 | Atmosphere : 5/4 More
Apr 3rd, 2023

Friendly staff, fresh and delicious food. Tried the Rainbow Lasagne with pesto and was very delicious. Also tried the Rainbow Salad with peanut dressing and Broccoli Salad with pesto dressing, both were fresh and delicious. Definitely looking forward to go back again and try more things. Vegetarian options: Rainbow Lasagne, broccoli salad and Rainbow salad. Heaps of other vegetarian and vegan options.
Mar 2nd, 2023

Super healthy, super tasty, reasonably priced and great service. We were very well looked after by the owner.
Mar 2nd, 2023

Food : 5/5 | Service : 5/4 | Atmosphere : 5/4 More
Jan 27th, 2023