Nick Scali Head Office

Very disappointed with the service I received.. I called to speak to Ara and the gentleman I spoke to was totally disinterested and questioned me extensively as to why I needed to speak to him. He told me that Ara was probably on a break (he was in fact located at another store) and that he would pass on the message (which he never did!!) When I saw Ara he was most apologetic and super helpful as was Chris. High 5 to the team at Castle Hill Nick Scali
May 21st, 2023

As a shareholder of Nick Scali I read the reviews of Nick Scali with great concern. Besides many tales of shoddy service the online response to the reviews is very poor. Resend all your details to hello@ nickscali. Strikes me as uncaring. A customer who has repeatedly tried to contact the store without service now has to make the effort to resend all the details to a generic email address. Judging by the online feedback no response to the email will be forthcoming. The feedback should be taken far more seriously. The feedback makes Telstra look good.
May 3rd, 2023

There is no show room. Driving for nothing
Mar 17th, 2023

I received a faulty province dinning table, not safe to be at home for me and requested to have it returned. However despite multiple phone calls and promised return call. I have not received any phone call and able to escalate it to anyone. It has been a very frustrating experience. Service number MY36558S. Apparently with escalation team who obviously not working as three times called and left follow up, no one is working. Still waiting . Really poor customer service , I wish I could give a minor point.
Feb 4th, 2023

I wish I could give a ZERO star for this company. A faulty product that I received, and could not be returned. And company trying to blame the customer broken it. I have lodged to fair trading to claim my consumer rights. DO NOT buy any product from this company. Received a province dining table that is faulty and do not feel safe to keep at home. Contacted customer service to have it return and escalated to escalations team. Despite multiple calls to follow up and Nickscalis promised returned call. I have not received any follow up from escalations team. Which obviously not workings as unable to reach them for multiple times within the team, and no follow up happened as the request being sent through. Really disappointed and frustrating with the whole experience. Feeling helpless as a consumer. Service number MY36558S. Can someone please action on it! !!!!!!
Jan 29th, 2023