Universal Store

Jenny is the best... Always knows exactly what looks good on me and knows what all the new trends are and my size and fit just by looking at me. All her team are super wonderful, friendly and have excellent customer service skills. Jenny really knows how to boost your confidence through fashion and is an asset to the business. It's extremely rare these days in retail to have someone so professional, helpful and kind who makes it her mission to make sure you leave the store feeling good about yourself. I only shop for clothes with Jenny and her team now.
May 10th, 2023

All the experiences that I've had at Universal store in Liverpool have ways been fantastic. The staff are so knowledgeable with their products, kind and polite. There is no pressure whatsoever to buy. Just very chill relaxed vibes. Shout out to Talisha who made me try on something I wouldn't have dared to and now it's my favourite piece in my wardrobe. And also a few months ago there was another young girl with a blonde bob that was amazing too. Outstanding customer service as always.
Apr 20th, 2023

Went into Universal at Liverpool and was served by Jacqueline. She was so helpful. We did not feel pressured at all to buy things. She genuinely wanted to help us finish our Christmas shopping and suggested items that we actually wanted. Great job to her. Because usually whenever we go into a universal store the other sales reps always pressure us to buy things and do not seem genuine.
Dec 12th, 2022

Many nice tailored designed apparels. Very good in quality and with nice designs
Sep 21st, 2022

The staff here at universal are so attentive and kind, they always have great product for all styles. The girls here always boost my confidence and make me feel comfortable. Shoutout to the whole team for being so amazing!!
Aug 15th, 2022