Nepean Private Hospital

Brand new shiny hospital. A lot of money spent on bricks and mortar but admin staff inadequately trained. Was sent upstairs without correct paperwork. Had to go back downstairs and queue again. When patients are already anxious those mistakes are amplified. Save a few bucks on waterfall style counters and spend it on better admin. Also, the e admissions sent to my phone didn't work so I spent 2 hours during a work day going in person to fill it out.
Apr 4th, 2023

Full hip replacement on the 27th Feb can't thank all the staff enough from the nurses to the food delivery and the cleaner you all made me feel so welcome like a little resort and my brilliant doctor eli olschewski thank you all
Feb 24th, 2023

If attending this hospital a face mask is required which is standard in all hospitals at the moment. But when the front desk admin staff tells you to put a mask on or two masks if unvaccinated with the covid vaccine, while she is wearing hers incorrectly (below her nose) kind of makes the hospital look ridiculous. Basically if you like people to take you seriously about your rules make sure your staff especially front desk are doing the same. Other than that nurses and doctors inside are all lovely and professional and the care and attention they had towards my little boy is appreciated.
Feb 16th, 2023

I had my baby at Nepean Private before Xmas. 1st baby and i had no clue what to do in what order or how much it would cost. I rung the maternity lady there Leah and she was amazing. I was anxious and asked a million questions and not once did she make me feel dumb for not knowing or hurry me off the phone. After taking up 20mins off her time on the phone she even asked for my email address so that she could email me all of her direct contact details should I have any questions throughout my entire pregnancy. Which I bet she later regretted becaus I had plenty lol. She really relaxed me and made it feel like i would be in safe hands for my stay and she was right the entire Maternity ward is amazing. I could not recommend the hospital more. Thank you leah!
Jan 28th, 2023

Firstly I was brought in by ambulance and they were amazing, most of the staff at Nepean are kind hard working people, I was left in a corridor on a very old bed with a severe back injury, I could not walk so I asked for a bed pan and was told by the nurse she had a back injury and could not help me and that. Had to wait till the other 2 nurses came back from their breaks 30 minutes later I was finally able to get help to use pan, maybe staggered breaks would have been better so that there was a nurse without a disability to help patients. Day 2 late at night I finally was taken to a private room which was lovely and the staff in the private section were so nice and very helpful and took great pains to make sure I was nearly pain free and comfortable 5 stars to staff at private. The food is dreadful not great at all pre-packaged tasteless inedible non nutritious rubbish. Tv in my room did not work and poor internet. These are my honest opinions. Thanks again nurses *****
Dec 20th, 2022