Learning Adventures Kingswood

I am so grateful to all of my daughters lovely educators during her enrolment, especially Julia whose passion to maintain safe and quality services whilst fostering socialisation, play and creativity are nothing short of exceptional! We will certainly recommend your centre to friends/family :)
Apr 9th, 2022

Very difficult review to make. The educators are fantastic. They truely care not only about the children's mental development but also physical development. My daughter loves attending and knows all the educators names. If this review was solely on the performance of the educators then yes, 5 stars. BUT the team who manage the admin side of the centre are what drags the score back to a 1. This whole past financial year they have recorded absences incorrectly which has resulted in undue financial stress. As per the child care subsidy instructions, absences which are because a child is sick and are accompanied by a medical certificate are not meant to be counted against your allowed absences for the year, the admin team here do not follow the correct process and as a result you end up getting billed for full days when you should only be paying the gap. When you try to ask for answers (because their invoices change from week to week with no clarification as to how the amount owing or amount in credit change when compared against what you should be paying) you end up waiting an excessive amount of time to find out why during which time your next bill overcharges you again and they then leave your account in credit instead of refunding. Edit 19.5.2021 - How nice to find out that fees have increased at the same time that the extra child care subsidy kicks in. The subsidy was touted as helping working families but it's pointless when childcare centres raise their fees above what the extra subsidy is so you still end up paying more. No notification either about the fee increases. Edit 8.10.2021 - Some really good feedback and discussion with manager Kelly. The no notification about fee increases was cleared up previously as an email notification that was sent out but not received. The issue regarding invoices not being clear and matching has been discussed and while it has been clarified where the confusion arises a solution is in the works now in how to fix it. Edit 3.11.2021 - Issues surrounding invoices appears to have finally been sorted.
Apr 3rd, 2022

my experience with the day has been amazing, the staff have been so accommodating and very helpful. I have not had any issues, they let my know daily what is happening with photo updates and information. I've never been happier with a day care
Mar 23rd, 2022

Send out 2 boys there, great culture, education and activities for the kids. This was a 5 star review, as a result of owner change has been adjusted to a generous 3 stars. Current operators have suffered extensive staff turnover due to a poor workplace culture which even included discrimination. Luckily our kids only put up with this operator for less than 1 year, feel sorry for the kids and staff that suffered as a result of this change.
Feb 24th, 2022

Positive: Professionalism, Quality, Reliability
Jan 3rd, 2022