Our Medical Penrith

absolutely ridiculous, maybe hire a receptionist that doesnt go and get a coffee with a line out to the car park. takes 20 minutes just to serve one person. your app isnt practical when it is constantly crashing. hire more competent receptionists and start doing your jobs rather than being lazy and leaving the practice, what are you even getting paid to do? sit at the front, not answer phones and go get coffee when you please?
May 26th, 2023

Never see Dr Mahbubul Islam. I sent a teenager for a mental health care plan who he proceeded to say they take 1/2 hour and hes to busy so come back in two days! Just looking for maximum Bulk Billing. Disgusting from a Dr who supposedly took the Hippocratic Oath. Never send your love ones here. If only I could leave zero stars. You also cant call on a weekend to complain so I will be making an in person complaint as well as to the Minister.
May 25th, 2023

The absolute worst booking system of any medical center I have ever been to. Want to see a specific doctor but they haven't arrived yet? Every person that has asked to see first available will be ahead of you in the queue, even if you arrived well before them. Receptionist defers any issues to "sorry head office said" or "you need to use the app" and are completely unapologetic. I truly wish my doctor would leave this wretched place so I could see him elsewhere.
May 23rd, 2023

Attended Our Medical Practice early Sunday Morning and observed that the very large waiting room was about 75% full. Was advised by the receptionist that wait time was between 45 minutes and one hour. Saw a doctor and walked out in less than one hour Would recommend this practice when your regular GP is not available and you have a minor ailment. Far better than attending Nepean Hospital and the practice bulk bills. Initially reluctant to attend this practice due to the number of one star reviews but based on my experience will attend again when necessary.
May 18th, 2023

This practice really should be your absolute last resort i.e. if you can't get in anywhere else or you know exactly what you need. When I was waiting last week I heard them say that one doctor had seen 70 patients in a day...yes in a single day!!! The only reason they wouldn't see more was because of a Medicare cap. I went here twice last week for what I would deem, a potentially serious issue. Admittedly both visits were after 5pm but wait times were 2-3 hours for each. First visit I saw Dr Mahbubul Islam and second time Dr Okoroma Igbojiaku as a follow up to get my results. Both doctors clock watched and I left each consult without feeling reassured or confident that everything was being considered. Finally got back in with my regular GP at a different practice today and it was a breath of fresh air vs the experience here. Hopefully I'm never in a position where this is my only option again!
May 17th, 2023