Fergusons Toyota

May 1st, 2023

Impeccable 5 stars service by Chris. I have purchased many cars from Ferguson Toyota in Hurstville and would go to Chris for all my Toyota car needs.
Feb 10th, 2023

Warning to prospective purchasers - I placed a deposit for a new RAV-4 in February 2022. I was promised 5 months but it is now nearly 12 months and I have just been advised that production might be a further 5 months. During the 12 months the production has been pushed back 5 times. It has been necessary for me to attend the dealership in person at each due production date. I have not been contacted about the delays until I attended the dealership. I am disappointed in the customer service.
Jan 22nd, 2023

Jan 1st, 2023

Ive sent my car for a 80,000km service, drama one after another. When I booking the service the price quoted is $590, while Im hesitating whether I need it or not, the girl at the other end offered to reduce the price a bit, the price then reduced to $437. First lesson learned - always bargain with your service price. I never thought that way. Although my service is for 80,000km, but the car only run 46,000km, while doing service I also asked for a pink slip. After few hours I received a call, stating out the problems of the car: 2 tyres need replacement, brake pads need to be replaced, brake disc need to be machined. All in all its very dangerous to drive the car as it is. And they cant not issue the pink slip, instead of a white slip. I never heard of a white slip so asked what is that mean. The answer is they will charged $43 for the pink slip and if come back to fix the problem they mentioned within 10 days they will issue a pink slip to me without further charge. I requested not doing the pink slip, they said still has to charge me. I asked why, answer is because I did the check. I asked again isnt these checks a routine work you should do for the service? By then they agreed to not charge the $43 pink slip fee. So I asked to record all the faults on the receipt and leave to me to fix otherwise. After I pick up the car I drive straight to a close by garage and asked to do a pink slip. Without doubt its passed. I write down the brake test result here, if anyone can under stand please let me know what my actual brake condition is. PASS Pedal Max = 164N (Pk=159N) Decel Max = 87%g Average Decel = 66%g Test Duration = 1.7 sec Speed of test = 40km/h If I take their advice to carry on the so called fix the fault, I will have to spend at least another thousand dollars. So the best choice to me in not go there, do you agree? After seeing your reply I went to the mechanic check the front brake pads and took a photo (attached below). From the photo I could see its more than 2mm left. The advice from mechanic is also plenty of pads left. I dont know where is your 2mm left from. Would you explain to me please??
Nov 25th, 2022