Hurstville Learn To Swim Centre

May 1st, 2023

Very painful experience. Witnessing my daughter and other children screamed at, man handled and spoken to aggressively was beyond disturbing. The instructors are clearly over their job and just dont care. No sense of nurturing or building the kids confidence. Children are belittled and instil fear in them to get them to perform. Horrible bunch of instructions.
Dec 15th, 2022

STAY AWAY from this swim school at all costs unless you want your kids to be traumatised and abused. We were attending this swim school for some time. Unfortunately, there wasnt a great improvement in progress. Had 2 kids attend for 3 yrs. Instructors are all aggressive with the kids when they do not get the outcome they are expecting from the children. Its shocking to watch. The kids would cry before attending and plead not to take them. This was a collective among many kids with their parents, kids would come in crying even though they have been attending for some time, screaming they dont like the instructors. We experienced it firsthand, some parents would be like oh it is tough love, we stuck it out for a long time with no progress or improvement from our kids. Very toxic atmosphere, stressful for both parents and kids, even watching other kids was hard to digest. We stuck it out because we started off with a different staff member who left halfway through. When asked about the staff member you get looked at like you said something strange. Clearly the swimming instructor wasnt happy with the owners that run the place, which is why she left, the owners took over the classes my son and daughter were attending. Water safety and survival is not taught. My kids werent confident being in the water on their own without having their hand held, even though they attended for some time. Not expecting them to be Olympic swimmers, however by that stage you would expect the kids to be able paddle/float in the water without drowning and feeling fearful. It was clearly the wrong approach towards the kids which is why they were not progressing. Once we found a new swim school our kids are feeling more comfortable in the water and look forward to their lessons and now have a sense of water safety, all it took is a couple of lessons, no aggression, no yelling, no screaming. Paid for 3 years and attended persistently for my kids to be tormented and come out not achieving the bear minimum from their lessons. If a child missed a lesson because they are genuinely unwell, they will not do make up lessons or a refund unless the child is admitted to hospital. So much for a family business that deals with babies and kids for a living.
Nov 7th, 2022

Instructors are not good with children, very aggressive towards kids. The instructors need lessons on how to treat and speak to children. Staff and instructors are not friendly. We had high hopes for this swim school as it is a family run business we thought you would get the more personal experience for the kids, completely the opposite. If a child had an illness or were wanting to change time/dates to attend you were treated like a nuisance and weren't able to. It is either you attend those times you started with or you lose the money you paid up front. Instructors have no sense or ability to teach kids swimming without mocking, man handling and speaking down at the kids no matter how young.
Nov 6th, 2022

Nov 1st, 2022