Asian Traveller

Best travel agent ever
Jul 10th, 2016

(Translated by Google) This travel agency is not trustworthy. A few years ago we used them to help arrange a self-guided tour in Japan. They helped arrange chartered cars and accommodation. We agreed to stay in tatami mats for one night to experience Japanese culture. Due to the negligence of the staff, we thought we had arranged to stay in tatami mats. Tatami, but in fact there are no tatami. When we found out that it was close to the departure date, there was no way to change it. Her person in charge said that she tried to ask the driver to take us to visit the tatami. Its still 100 yuan for the whole group of 11 people, not 100 yuan per person. Things have come to this point, and the departure date is approaching, so we have no choice but to agree with her plan. The staff in charge even wrote a letter of commitment in black and white. Of course, there is no The promise was fulfilled. When we came back, we went to the travel agency. The employee was no longer there, and the person in charge turned his back on it, saying that she didnt know the letter of commitment signed by the employee, which disappointed us. A mere 100 yuan is not important. The most important thing is the integrity of the travel agency. It cant be ignored when someone leaves. Anything that the staff does represents what the travel agency does, no matter its wrong or right. I will use them again, and I advise all friends who travel to be more careful. (Original) 10011100100100
Nov 6th, 2018