Natonic / Bestwind

Regular online shopping excellent service Thank you for the great service and products pain and skin
May 16th, 2023

It looks like a consistent given others also have similar review. I was informed that my items were shipped 1 month ago, till now there is no sign of my items. Its beginning to resemble a scam. DO NOT BUY FROM THEM. BEWARE.
May 14th, 2023

I would like to give 1-Star. The 2-stars is for Joanna who sorted my order eventually after 3 months of communication. Ordered items to be delivered to China at the end of Dec 2022, system said the items should arrive in 3 weeks. Got the email for uploading ID for Chinese custom on the 9th of Jan, 2023. Heard nothing for 2 weeks and the tracking numbers gave no details. Sent multiple emails in Jan but I received no replies. Contacted customer service on live chat in Feb. They told me they have dispatched the items and told me to contact the courier. Called the courier and they said they did not receive the items from Natonic. Then I contacted Natonic live chat again and got the promise they would resend the items "at their cost". Got no updates on the tracking numbers after another 2 weeks. Contact live chat and they told me to upload IDs again. Did that and heard nothing for another 2 weeks. Contact live chat again in early March and Joanna resent the items. She gave me updates by emails whenever there was any update from the courier and she closed the case when all the items had arrived China in mid-March. Three and a half months of frustration and they gave me 300 points which are enough for a 110g toothpaste to be tagged along with my next order. I don't think there will be another order with them.
May 3rd, 2023

Ordered 6 Collegen Gummies, they all give me nearly expiry date.
Apr 19th, 2023

Edit: after 2 months and still no items, Natonic decided to send me another parcel, which I have just received today. The original parcel which didnt arrive was lodged as missing with Australia Post. Thanks for arranging to send me another parcel Natonic, I have finally received my order, hopefully you can sort the missing parcel with Auspost.Terrible experience with Natonic. I placed my order #200204555 in Feb and it was shipped on the 15th Feb 2023, however it was not delivered until today. I lodged enquiry with Australia Post in early March and they advised that the sender needs to lodge missing item case. I emailed Natonic about it and they responded to my first email, saying that if I didnt receive anything until last Monday 13 March, to let them know so they can investigate with Australia Post. I emailed them on the 13th, but no response despite receiving the automated reply which says that they will respond in 24h. I have sent another email just in case, but also no response. I contacted them through their website contact form but also didnt hear anything. Its my first experience anywhere to not receive any item after placing an order, and whats worse is to not receive any response to my emails to them. I might need to lodge a dispute with paypal if I still didnt hear anything from them. Natonic, please respond.
Apr 11th, 2023