PictureStore

I had a great experience with this store. I forgot the delivery was overdue. I contacted them and asked for delivery proof - possibly a little suspicious based on not dealing with them before. They were very responsive and in this case, it was australia posts fault - right street, wrong suburb! Picture Store stepped up and helped out straight away.. Great operator.
Nov 2nd, 2022

Absolute worst customer service experience and quality prints ever, save yourself the headache, shop elsewhere. Paid an extra $30 for a laminate matte finish and you cannot even tell it is there - it's so thin and not visible. The owner is so rude, he screamed at me and refused to refund me for the laminate as he insisted it is there - I can't tell. What a rip off. Not sure how a business like this can continue operating. Back yard breeder, low quality prints.
Jul 14th, 2022

I received a poster that was of inferior quality. I contacted them & said I was returning it. They then claimed it was damaged, which it wasn't when I returned it & refused to refund my money. The man on the phone was extremely rude & unprofessional & made no attempt to retain my business. I'm surmising this is a tactic of theirs to scam people out of their money. Beware, DO NOT PURCHASE FROM THIS PLACE.
May 18th, 2022

I purchased from Picture Store and the owner was extremely rude and I now regret buying from him. I purchased a poster 3 weeks later and still waiting. I emailed the owner who replied very agressively by accusing me of living on the other side of the plant and not knowing of COVID-19. He has then gone further by accusing me of being a Alfa and Omega and then stalking me on Google and finding my personal details to threaten my workplace. This is completely unprofessional and out of line and I warn everyone to keep away from this business.
Aug 1st, 2021

I ordered a large canvas print on the proviso that 100% of my money would be returned if I was dissatisfied. The print was delivered within three weeks but OMG I was disgusted at the poor quality. It was totally unsatisfactory and packed in an appalling manner with two bits of cardboard stuck together and no frame protection. The process of receiving a refund has been disgraceful (I did not receive a 100% refund) and I intend to write to the Department of Fair Trading to make a formal complaint. Order from this company at your own peril. Save your money and invest with a reputable supplier. You have been warned.
Apr 18th, 2021