Bloch

Extremely rude manager, very pushy and deliberately being misleading to try and make a quick sale. I asked for a bigger size for my daughter to try and she said no, saying she doesnt recommend the bigger size as it is only for 6 year olds (online, it says this size is for 4-6 year olds). I asked about the 10% discount offered online vs the 5% they were offering in store. Immediately I was told that shipping would cost me and I would end up paying more online. Garbage* I knew she was talking out of her arse as I had looked online the night before. I informed her that shipping is free for the amount I was about to pay. The difference was $10, I wouldve just paid for it in store had Id been met with friendly staff & good customer service but I aint giving this loser, a dime. Not customer centric at all, Bloch, do you want this person representing your brand and working in customer service, will drive all your customers away.
May 1st, 2023

extremely rude manager
Mar 9th, 2023

The team at Bloch Hornsby were able to fit me so well! My feet are so happy in their new chorus heels and it's all thanks to their patience and expertise. Thank you!
Nov 19th, 2022

Jun 27th, 2021

We visited the Hornsby store on Sunday for 4 x pair of tights. The hours changed to 4pm but we were unaware and opened the door as there were customers inside queueing. Boy what a mistake!! The girl at the checkout gave us a right telling off twice - we closed you need to leave. No apology, no explanation, no customer service. Rude rude rude. My daughter told me the she patronised the store on another day to find out how much she had left on her Bloch gift card and they were short with her telling her they couldnt help her she had to go online. The girls at Bloch Chatswood have class, kindness and excellent customer service. Manager of Hornsby Bloch - listen up!
Apr 20th, 2021