Ideal Bathroom Centre

These guys have been awesome. I ordered the wrong sized Otti shaving cabinets (3 of the 5 that I ordered). They were extremely helpful, and despite the fact that they had received the cabinets in their warehouse and were about to ship it out to me - they changed the order and even refunded the difference in pricing of the smaller cabinets. Awesome!!!!!
Sep 22nd, 2022

I purchased a bathroom vanity from their website. It was delivered as promised. But when it was unpacked by my plumber for installation, he found one of the doors was chipped. Rather than deal with the issue themselves as required by the Trade Practices Act, Ideal Bathroom Centre instead handed the matter over to their supplier. After providing a copy of the Order as requested, the supplier then sent me a 'sorry can't help you' email stating that any claims must be submitted within 48 hours of delivery. This was news to me and certainly not listed in the terms and condition of sale. Again - another breach of the Trade Practices Act. They then offered to sell me a replacement door for $180. Absolutely outrageous and conduct that breaches Australian consumer law. The matter is now with the NSW Department of Fair Trading.
Dec 3rd, 2021

Great products and service! Unique tiles for bathrooms and main floors and great quality stone.
Sep 4th, 2020

Aug 1st, 2020

Terrible experience - purchased a LED mirror with both front and back lighting as confirmed via email with the seller. Once installed, the mirror back lighting does exist or work. I contacted the seller who said he will contact his supplier. After a few days, the seller responded and said too bad the exchange period has now finished. Shop elsewhere, you can buy the same mirror with the same features for a few hundred dollars less. The only reason I bought this mirror was due to the back lighting and now that it does not have it, its a waste of money and will have to find another. See mirror and correspondence attached. Dodgy business dealing and practices. Buyer beware. The seller trades as fantastic_bathroom on eBay also.
Feb 28th, 2020