MedicalDirector
Hours
Chamber Rating
-
Jeff Hughes
We have used this software for a number years - not necessary by preference but because once tethered to this software it is hard to extract yourself. Over the last 18 mths there has been a litany of "flawed" upgrades which have been difficult institute and some we were told to abandon - they would get back to us (that now appears to be the company's moto). The last 6 months has been bad. Since July 2022 there was a significant Microsoft / Software integration problem which has take ages to sort. Now the fix is in and now ADobe PDF software doesn't work - Story of our lives - a fix just generates another problem. We have now logged another support solution - don't expect anything anytime soon. The main problem is no-one answers the phone or emails. You might get a platitude email - "we'll get back to you" and nothing happens. You ask for a resolution process under Dept Fair Trading and you get no response. This company is bad news - very quick on sending out invoices for annual contracts but 5 requests later for a copy of said contract - no contract - we are told - just pay up or the keys will not be supplied and the software will be locked!
Oct 3rd, 2022 -
DR MACQUARIE
The software is good, but it's absolutely impossible to get a hold of technical support. If you contact them via phone, you wait for over an hour for someone to answer but the line gets cut off before they pick up. If you contact them via live chat on their website, the numbers trickle down from over 20 to
Aug 3rd, 2022 -
Palermo NL Northland
Terrible customer service... you cant run your GP with these guys.
Jul 14th, 2021 -
W. Sudes
Terrible, terrible software company. Was with them for over a decade. They left us in a terrible state of affairs because they promised us something, then could not deliver it and refused to extend time without paying a whole year because of their stuff up. Avoid these guys. Their website looks great, but the product is definitely not and their customer service is even worse.
Apr 5th, 2020 -
Vlad TV
Been with this company for years. Not happy with the service or constant price increases. I have decided to seek another billing software as I dont feel like I am getting value for money.
Jan 30th, 2020
Contact Info
- (130) 030-0161
Questions & Answers
Q What is the phone number for MedicalDirector?
A The phone number for MedicalDirector is: (130) 030-0161.
Q Where is MedicalDirector located?
A MedicalDirector is located at 400 George St, Sydney, NSW 2000
Q What is the internet address for MedicalDirector?
A The website (URL) for MedicalDirector is: http://medicaldirector.com/
Q What days are MedicalDirector open?
A MedicalDirector is open:
Saturday: 9:00 AM - 5:00 PM
Sunday: 9:00 AM - 5:00 PM
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Q How is MedicalDirector rated?
A MedicalDirector has a 3.2 Star Rating from 14 reviewers.
Hours
Ratings and Reviews
MedicalDirector
Overall Rating
Overall Rating
( 14 Reviews )Jeff Hughes on Google
We have used this software for a number years - not necessary by preference but because once tethered to this software it is hard to extract yourself. Over the last 18 mths there has been a litany of "flawed" upgrades which have been difficult institute and some we were told to abandon - they would get back to us (that now appears to be the company's moto). The last 6 months has been bad. Since July 2022 there was a significant Microsoft / Software integration problem which has take ages to sort. Now the fix is in and now ADobe PDF software doesn't work - Story of our lives - a fix just generates another problem. We have now logged another support solution - don't expect anything anytime soon. The main problem is no-one answers the phone or emails. You might get a platitude email - "we'll get back to you" and nothing happens. You ask for a resolution process under Dept Fair Trading and you get no response. This company is bad news - very quick on sending out invoices for annual contracts but 5 requests later for a copy of said contract - no contract - we are told - just pay up or the keys will not be supplied and the software will be locked!
DR MACQUARIE on Google
The software is good, but it's absolutely impossible to get a hold of technical support. If you contact them via phone, you wait for over an hour for someone to answer but the line gets cut off before they pick up. If you contact them via live chat on their website, the numbers trickle down from over 20 to
Palermo NL Northland on Google
Terrible customer service... you cant run your GP with these guys.
W. Sudes on Google
Terrible, terrible software company. Was with them for over a decade. They left us in a terrible state of affairs because they promised us something, then could not deliver it and refused to extend time without paying a whole year because of their stuff up. Avoid these guys. Their website looks great, but the product is definitely not and their customer service is even worse.
Vlad TV on Google
Been with this company for years. Not happy with the service or constant price increases. I have decided to seek another billing software as I dont feel like I am getting value for money.
Overall Rating
Overall Rating
( 14 Reviews )Write a Review
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