Newcastle Executive Apartments

This is a challenge to write a comprehensive review of this booking service. Im not sure where to start with the experience My contact to book was smooth & easy with Sarah who was fantastic. They send you a txt to your phone with instructions how to collect your keys etc . This is where the wheels feel off , first no map to the secret location to collect the keys which is intriguing as most have a map app in our phone. It did have a photo of the car park We got to our building & could not get up to level 2 until after 20 minutes on the phone we finally met a resident who told us there are 2 buildings within the complex & we neeed the other liftThis was out the door & 20 metres away , good to know. Once inside the Apartment it was fine except no wifi log in or guide book So I go to the website & the app the link is broken so I figured Im not going to wait 20 minites on hold to get this info Im already late for our event . Next issue was the Invoice sent via email stating that we have been charged $1031 for our 2 nights. Interesting as I was sure it was $408 So I call Tony on the hot line to check it out & to give some polite feedback. Unfortunately this was what prompted this review as he was aggressive over talked me & eventually hung up on me. So lovely weekend in Newcastle & I would happily have given this feedback privately, but not the best customer service from Tony.
Apr 26th, 2020

We stayed at Hamilton apartments and whilst it was noisy (busy road) and the condition of the apartment was not great it was good for our stay. Unfortunately I left a coat behind, a quick text and reply informed me that the coat had been taken to their office. I advised I would have someone pick it up, when they went she was told no one knew about it. Numerous phone calls (from me, none returned by them), and basically they have told me too bad, so sad, even though someone from their office has obviously stolen my jacket they refuse to be reimburse me. I will never stay with them again and I would warn everyone that they obviously have no respect for people's property.
May 6th, 2019

What a shocker! We stayed in a 3 bedroom apartment facing the road for 2 very long nights. The loud music and people screaming from the pub across the road went until 3am both mornings and as the air con was in the loungeroom and only one fan to share between the 3 rooms, you had to keep your window closed to block out the noise (which didn't work), but then overheated in bed, at night the cockroaches filled the rooms, the oven was broken and we were given some portable hotplates instead AND last but not least, the place was filthy, the bathroom had hair everywhere, the window screens were putrid, the window sills were thick with dirt. Don't stay here!
Apr 19th, 2018

I was booked in here by work. A filthy dirty stinking dump. We stayed the night as we got there so late and moved the next day. Damp beds. Mould everywhere. Questionable stains on furniture. Graffiti carved into furniture. Evidence that it has been broken into many times. Broken and faulty lock on security door. Hot water system in cupboard in bedroom with door that doesn't close. This list is very long but inwont go on. This place is appalling.
May 6th, 2017