Elanora Hotel East Gosford

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
May 27th, 2023

May 25th, 2023

May 25th, 2023

The staff are extremely friendly and very good at their job. Food was really good. Great deals for seniors which is very good in today's economy. It was very busy for a Monday when we called in but the staff coped very well. Great local pub.
May 25th, 2023

The Angus steak was dry, just like Angus, the food manager's personality. We decided to have dinner at Eleanor tonight. We drove over 40 minutes each way to celebrate something remarkable in our life. I ordered 1620 Premium Black Angus Rump medium rare, $ 33 with gravy sauce plus Creamy garlic Prawns, $12. ( my order was number 26) Forty-five minutes later, I had this very dry Angus Rump at my table. I called the waitress, who gently took it back to the kitchen. Over 20 minutes later, I got the new dish back with the same old problem. I explained the situation to Angus, the manager. I mentioned I was happy to pay for the meal but not the steak. He rudely threw the napkins on the plate and said, unfortunately, everything came from the same kitchen and walked away with the plate. Soon he came with 22 dollars cash. He put it on the table and said, that's your money back, without asking if we would like anything else except steak. I was so shocked I did not realize I paid 45 dollars for the dish. Long story short, I had to return to the counter to question why Angus had refunded only the steak even though he took the plate away without me touching the mashed potato, fries and garlic prawns. Why, Angus, do you leave your house in the freezing weather to ruin somebody else dinner? Why don't you resign if you hate your job so much? I worked in hospitality for over five years. People can forget what you said, but they will never forget how they were treated. You should know it better as you are the manager. I am never coming back. I was so polite the whole time. I could not believe what was happening. I returned home without dinner, thinking how come you are the manager? Next time I will go to Maccas or Guzman and Gomez. I hope you become a better manager someday. If you're ever looking for a place to eat where you can get treated like dirt by a man named Angus, I know just the spot! Thanks, Bianca
May 24th, 2023