Lounge Lovers Crows Nest

Purchased a Two seater Bronte sofa. Outstanding delivery service & good communication by staff, when the couch was delayed. However the sofa is really uncomfortable, even though it looks the part. (12 Mths later, it dips badly at each end + the 5 cushions are flat. Ikea is much better quality). Extremely disappointed in the poor quality build. The Bronte Looks good, but certainly wouldn't recommend !! Never again.
Jul 29th, 2022

Shoddy build quality. The sofabed seat cushion caved in within 6 months of use but the CS team refused to honor and stated that this is how it is built. Poor product and even worst service. You know a company does not care about customer experience when they start using refences to "consumer law".
Jun 24th, 2022

My furniture came on time, but the coffee table is quite damaged. We wanted it to be on show to sell our apartment, but can't use it. They won't even let us take it back to the store. Have to submit a ticket online and wait 48hrs just to get a pick-up date. We have to buy a different one from somewhere else at short notice, don't have anywhere to this one and probably won't be here when they want to pick it up!! Calling them was very unhelpful. The TV unit we bought also looks alot darker than the one in the shop. While dome natural variation is expected it looks like a different wood.
Jun 12th, 2022

Great products - awful customer service. I purchased 4 dining chairs and the customer service was extremely cold. They were very reluctant to help or offer any alternate warehouse pick up. No apology, nor a thank you upon purchase. At least crack a smile next time.
Jun 2nd, 2022

Quick and efficient delivery
Apr 10th, 2022