New Home Certification Group Pty Ltd

They are unreasonable, extremely strict and hard to deal with. They refused to issue us the OC just on minor landscaping details, which are all exempt developments. Now they are forcing us to go back to Council to get re-approval. Basically starting the process over again and incurring more costs over very minor items. Do not use them. Save yourself the stress and more financial burden.
Jan 31st, 2023

NHCG were efficient and easy to work with. Amanda was of great assistance guiding me through the process for getting a CDC for our home demolition. As the homeowner I found this to be an easy exercise (a couple of phone calls and emails) and substantially cheaper (thousands of dollars) than having my builder to it.
Jan 28th, 2023

As a builder, we have had experience working with multiple private certifiers, and have found our experience working with Craig Tibbey at NHCG worlds beyond other service providers. In our industry, getting prompt, clear and dependable feedback is critical for keeping our projects moving and maintaining the highest quality. When we engage Craig for a new build, we need his input at regular intervals. He is extremely responsive when we need site inspections, quick to turn around responses regarding technical aspects of the job and gives clear, detailed feedback that we can action to ensure the best outcome.
Dec 31st, 2022

Had an overall great customer experience with NHCG especially by Amanda and Nadene. The team was always happy to help and explained all the requirements and processes involved and delivered on expected timeframes as promised. Very reasonably priced when compared to others. Would highly recommend New Home Certification Group for anyone that wants peace of mind for their application.
Nov 17th, 2022

This company was the certifier for my house constructed in 2018. In December 2018, when the certifier came over for the Occupation Certificate inspection, they rightly failed the inspection as one of the requirements was not met for the Interim certificate. However, while they had an obligation to supply me, the owner who had appointed them, with the report, they only provided it to the builder. I can only assume the builder was embarassed by the failed inspection and as a result the builder did not supply me with the certifier's report and gave me a very different version of what I had to do in 2 separate emails where he conveyed information to me as being certifier and council requirements. The work I had to actually do for the Interim Certificate was very easy (barely one or two days work) but the builder never informed me of the issue the certifier had raised and instead informed me that I had to do something else that was a council requirement which took me 10 months just to get the approval. Had the certifier provided me with the report, something that even the State minister for better regulation has confirmed was their responsibility, the builder could not have deceived me and I could have easily addressed the actual issue raised by the certifier and moved into the house barely few days after the failed inspection rather than the 10 months it actually took me to move in. I would like to clarify that the certifier was in no way responsible for the deceptive actions of the builder and the only issue I have with them is them not supplying me with the failed report. In fact, during all my communications with the certifier (unfortunately those took place about 8 months after the failed inspection), they honestly answered all the queries I had and they did also eventually supply me with the report, but only 10 months after it was generated!
Sep 4th, 2022