GRAYS ONLINE

They kept my item for 5 business days to collect and even after that i got 2 calls for collection as i was out of town. They also offer inspection prior to bid for satisfaction. Really great deal.
May 24th, 2023

This Grays experience was a complete rip off. Despite being a loyal customer who had spent thousands of dollars with them in the past, my last purchase was a nightmare. I was unable to collect it on time and when I finally got there after a 2-hour drive through the terrible Sydney traffic, they had already disposed of it. Their customer service was completely useless, and they refused to reimburse me for the item, claiming that it was the cost of disposal. This is ridiculous since the item was later resold online. It's clear that Grays is making money by reselling uncollected items. The solution is simple, they could have easily sent an automated email informing of the disposal date. But no, Grays would rather make customers waste time and money by driving to their warehouse. My advice to others is to not bother wasting your time with Grays if you can't make it on the pickup date, as they won't keep the item for you.
Apr 29th, 2023

Great people to deal with
Apr 26th, 2023

My second home
Apr 20th, 2023

Mar 10th, 2023