We Move Group

Positive: Professionalism
May 25th, 2023

Positive: Professionalism, Quality, Responsiveness, Value
May 24th, 2023

We moved in mid-May 2023. Boyet and Owen were a fantastic team. They were communicative and did the job very efficiently. Their stacking of our things onto the truck was better than Tetris! I wish I had taken photos. They were very careful with all our things and even took the time to put our furniture where we wanted, and sort our boxes into relevant rooms. I would definitely use these guys again. Impressive and made our move stress free!
May 22nd, 2023

We Move performed my unit move recently in May 2023. The two people who performed the work, Max and Connor, deserve special mention. Max and Connor were easy to get along with, they were willing workers, just got on with the job, took care, consulted me about my preferences, accepted my inputs and also had great stories to share to boot. I could not have asked for better guys. AFAIC, Max and Connor are champions and deserve my strong praise. I hope their boss is reading this. We Move was easy to book, responsive to phone and email and made my booking an easy and straightforward experience. The price basis and rates were good value. I recommend.
May 13th, 2023

I had a move back in August 2022. Initially everything was great, the removealists arrived on time, finished promptly and the lady that I had spoken to over the phone regarding billing was lovely. A drawer corner was crushed from a chest of drawers during the move and I was contacted within a day or two after, asking for details and a ticket was raised. 6 months later and no update, i emailed the company (no response received) and called twice. Both times I was told someone would call me back after lunch. No callbacks received. Only after the second call did I receive a response via e-mail stating that the officer dealing with the case would review and get back to me as the ticket had been closed on their end. No one ever got back to me. Even though the ticket was closed on their end, I never received any notification or resolution. After having to chase them down several times 6+ months after the move, receiving barely any correspondence, I had to raise the issue with fair trading as it seems to be the only way to communicate with the company. The furniture item is neither expensive nor sentimental but it is now an eyesore, and given the positive experience I had on the day of the move, I would not have pressed the matter any further had they just taken any initiative beyond asking for details of the incident. I would not use this service again.
May 27th, 2023