Quest Chatswood

May 26th, 2023

I spent 3days individuality and excellent service and very friendly. I will use again. Rooms : 5/5 | Service : 5/5 | Location : 5/5 More
May 25th, 2023

May 8th, 2023

I was checked into a one bedroom apartment. Exhaust in the bathroom doesnt work. Aircon is significantly noisey with due to default compressor according to the staff and loud water flowing sound throughout night and day. It was difficult to initiate and maintain sleep. After struggling for three nights I asked the lady at reception to allocate another room as I couldnt push myself any further. I was told they dont have any rooms available until the following day. However she rang me back in 20mins and said they have an apartment available and when I moved to that place it was not cleaned properly and it was very stuffy with some food smell. Obviously they didnt had cleaning staff so would have changed the sheets not cleaned it. I asked her even if it is executive studio I will consider it it dont has to be a one bedroom. This lady all she want was extra money as if she owns Quest. She asked me to upgrade instead of being empathetic. I was not asking anything extra all I was asking was similar room where I can sleep without any distractions. In the first place quest staff failed to provide the basic needs I am only asking to replace the room because of above mentioned reasons. They failed to check if everything is working in the room before they allotted. I have booking for 7days. Today is day 5 I am still in the same room where Aircon is noisey and I cannot sleep. exhaust in bathroom is not working at all. Utensils were pathetic of course they changed them on request. Udita the lady reception doesnt understand what is hospitality. Why should I have sleepless nights when I paid so much of money. I will escalate this issue further with management. On the name of quest this is a cheap place. I would not recommend anyone to stay here. The guy whom I met during checking was decent and easy to deal with most of the staff were decent except this lady Udita who is after upgrade instead of accomodating the guest needs. Guest is not seeking anything extra than what she paid for. I would not recommend this place to anyone.
Apr 25th, 2023

Friendly staff, great location
Mar 23rd, 2023