Qscan Radiology Clinics Chatswood

The staff employed here are very unprofessional, Lots of young inexperienced with no one guiding them . They are the cheapest for a reason, Pay the extra and go elsewhere.
May 27th, 2023

I dont think they are the most thorough scanning place. Had an internal ultrasound which Ive had done before and took 15-20 minutes. This only took 5 minutes. Yes for me it was bulk billed which probably explains the lack of care but so were the others.
May 23rd, 2023

This place is really disorganised. I had an internal ultrasound last week. I was told to book in with a doctor Tuesday/Wednesday for the results. Considering I had the internal ultrasound on Friday, this is ample time. The doctor still has not received the results of the internal ultrasound.
May 23rd, 2023

I had a radiology appointment at this clinic, and although there were a few issues, I appreciate the effort put in by the Mandarin-speaking receptionist to confirm my information. Despite a long conversation, nothing was resolved, but the receptionist remained patient throughout. However, I was disappointed to hear that most of the staff were untrained, and the senior receptionist was the only one who could assist me. I had to wait for my appointment, despite arriving early at 8:40 am for my 9:15 am appointment. It was frustrating when I had already asked one of their members if I needed to send the authorization letter again, since they should have already received it earlier yesterday morning, but was only told to sit and wait. She wouldn't even let me provide additional information if needed. I also want to give special thanks to the radiology technicians who were very helpful, and the scanning process went smoothly. Overall, while I appreciate the effort put in by the senior and the Mandarin-speaking receptionist and the radiology technicians, I think it's important for the clinic to train their staff properly to avoid these types of frustrating experiences for their patients. The 5-star rating is for the hardworking senior receptionist who handled this situation well, and I'm grateful for her assistance.
Mar 5th, 2023

Stay away from this clinic - disorganised booking process and poor customer service that had no care that several hours of the day had been wasted getting to and from the appointment only to be told that my information had been lost and the appointment couldnt proceed. Who knows what the standard would have been like considering they couldn't manage the basics of setting the appointment correctly. UPDATE: Further to my earlier review and in response to your reply - I arrived early to my appointment and provided the referral letter several days in advance via the online system. As a case in point of the poor service and processes - if feedback truly was important to QScan, you already have my contact details (from appointment and the paperwork completed upon arrival) and could call me, not expect me to jump though more of your inefficient hoops that simply lead to a disappointing and time wasting experience. One can only guess as to what the actual imaging services would have been like. You should try booking with your competitors to see how simple and easy they make it - which I have now done.
Feb 16th, 2023