west elm

West elm has gorgeous, largely incomparable pieces and overall hard to match style in homewares in Sydney (particularly at this price point). So much potential, so many frustrating and sadly avoidable issues due to their online platform and supply chain issues. I really do love west elm... mid century meets great gatsby. It is therefore madness that it's not as successful and has a bigger presence in Sydney and across the major capital cities. The market is here for it. The west elm shop staff seem to be trying their best. Their sales are rigid, inflexible, and all roads seem to lead back to the phrase 'computer says no'. For example... if you place an order online or in the store to be delivered in 3-6 weeks. 5 minutes later you decide to try to add to the order. Fail. Computer says you have to place a new order, and pay a large delivery fee again. In my opinion whichever IT or operations team set up this up needs to take a good hard look at their career choices. Also.. The website is full of items that are out of stock both online and in store... such a frustrating waste of time! Such a shame west elm.
May 17th, 2023

The in home designer service is a joke. They didnt visit the apartment and went off photos. The end result is between a hit and a miss. Some of the furniture looks completely out of place. Ended up spending 9k+ with the majority of the furniture from the mid century range and after 3y is showing its age. Two office chairs one costing $1300 and the other $800 have both failed. The failure on both has been the castors. They are simply cheap and nasty. West elm looks great but cheaply made junk.
Apr 1st, 2023

alex was so kind and helpful. Wish I could give her 10 stars for her amazing customer service
Mar 17th, 2023

Wished their was zero stars. My mother-in-laws mirror was damaged on arrival and they refused to exchange it
Jan 14th, 2023

Bought a bunch of rugs online, arrived in perfect condition so no complaints about the delivery service. Have been to the store once and service never approached but I don't mind browsing alone. Wish they had more variety of stock, I checked their USA site and some amazing stuff never seem to make it over here.
Jan 4th, 2023