Rose & Co Florist

My experience with Rose & Co Florist was nothing short of a disaster. I made the mistake of prepaying for a bouquet of flowers a whole week in advance, with specific instructions on the types of flowers I wanted (sunflowers, babies breath, daisies, etc.). The occasion was incredibly special, as I had planned to ask a girl to be my girlfriend. Little did I know that Rose & Co Florist would completely ruin the moment and provide the worst customer service imaginable. On the morning of the big day, I received a call from the florist informing me that they not only failed to have the bouquet ready, but they also didn't have the flowers available to make it. I was left dumbfounded and devastated. How could a supposedly reputable florist be so unprepared and disorganized? It was a major letdown and completely ruined the surprise I had meticulously planned. To make matters worse, when I requested a refund, the lady I spoke to was unbelievably rude. Instead of offering a sincere apology and taking responsibility for their failure, she engaged in a lengthy and unnecessary back-and-forth, making me feel like I was at fault for their incompetence. It was an infuriating experience that left a sour taste in my mouth. Thankfully, I stumbled upon another flower shop at Chatswood Chase, which not only had the flowers I wanted but also provided exceptional customer service. They were understanding, empathetic, and went above and beyond to help me salvage my plans. I cannot stress enough how important it is to avoid Rose & Co Florist at all costs. In conclusion, Rose & Co Florist is an establishment that fails on every level. They ruined what was supposed to be a special and memorable moment, and their lack of professionalism and customer service skills is beyond unacceptable. Save yourself the disappointment and frustration by steering clear of this florist. Choose a reliable and customer-centric establishment that understands the importance of delivering quality service, unlike Rose & Co Florist.
May 20th, 2023

Speechless, unprofessional florist, worst ever
Apr 20th, 2023

Awful service - didnt turn up on Valentines Day. Customer service non existent. DO NOT USE!!
Feb 9th, 2023

My boyfriend ordered a bouquet of flowers, it was very small and charged $1xx! And the staff was rude and unfriendly, refuse to answer questions. Just a scam!
Feb 5th, 2023

I never leave review but in this case I felt lile I had to, one of the worst shop I have ever been, awful customer service. I have budget for flower, I have explained my budget twice but they charged way too overpriced by. Zero english, cant address what customer want. Older lady florist wasnt helpful at all. I explained, she kept cutting off my world plus addressed customers flower imagination the opposite & rude. Flemington Market a lot better than this Lady. Seemed they werent willing to make new flower arrangements or thought I wouldnt buy. I wouldnt mind the overpriced, it hurts me with unpleasant service. I have to spend more & ordered again at different florist (Pearsons Florist) as I expected Pearsons was excellent in terms of budget & creativity. I wish google review has 0 star as I want to give them 0 !!!
Apr 9th, 2023