Memory Tongue Hotpot Chatswood/CBD 舌尖记忆

Vegetarian options: Veggie soup bade choice and plenty vegetarian food can be dunk into the soup. Kid-friendliness: Great for family gatherings, but mind the kids with the hot pots. Parking: Free 3 hrs parking in the near by shopping centres. Wheelchair accessibility: Lift access and diable facility from the chatswood interchange Dietary restrictions: There are food choices for everyone.
May 5th, 2023

Went as the reviews were great. Shame it didn't live up to the reviews for us. Food was brought out slow and some forgotten which was rectified. Sadly, the beef tasted off so we couldn't finish it. Went up for water and was asked to press the buzzer, proceeded to press the buzzer, no one came.. Waited 5 min, pressed the buzzer again, still no one came. Each time we asked, the person didn't understand - language barrier issues. We felt like other people who were able to speak the language had better & faster service. Also, I believe we were overpaid however the receipt was in chinese(?) so I was unable to dispute this. The pricing on the menu we estimated to have a total of $100 for us but they ended up charging $130. The only nice thing I could say was that they did help us in the beginning as we'd never been before. Two stars considering how everything went is being very generous..
Apr 19th, 2023

Food : 5/4 | Service : 5/3 | Atmosphere : 5/4 Recommended dishes Spicy Soup, Soup More
Apr 15th, 2023

Good customer service and valuable foods
Mar 25th, 2023

I have tried every hot pot place in Chatswood as my first experience elsewhere left me obsessed with hotpot!! I will start off with the soups are mediocre at best in comparison to other places. I ended up mixing 2 soups in my bowl to make 1 really good one but I feel like I shouldnt have to do that. This place was extremely confusing for a person who didnt understand any of the titles or majority of the menu as it was poorly translated and the whole situation left me uncomfortably confused as the staff were not friendly or helpful. When we asked questions, they would laugh at us but we couldnt understand the menu. This was one of many hot pot visits and no other restaurant is this confusing. Our soups ended up burning and we just left it all because when we asked the staff why it happened or if there was a solution bc all the additions would come out tasting burnt, she laughed at us and just went and told multiple other staff and they all just laughed. There was also 1 staff member who would tell me off because she would think I was going to do something incorrect like she mixed the egg into the beef for us(which was very nice of her) but I was just trying to take a photo first(stupid reason I know!) but she also didnt like that I picked up my chopsticks before the soups were boiling. I understand having to get the soups refilled but I just felt like they would get annoyed if I asked for anything. I feel like there was no communication about anything. We left very disappointed and will not be returning as there are cheaper and pricier options in Chatswood which are all WAYY better.
Mar 9th, 2023