Heartland Jeep Castle Hill

I enquired about a car on car sales they had advertised then drove from the Central coast to Inspect and hopefully purchase,to be then told on arrival the "big boss" has it and they dont know where he is and won't answer calls,wasted half a day and a tank of fuel,I definately won't be doing any business with them in the future!
May 10th, 2023

I recently purchased a Jeep Compass and am very happy with my purchase. Salesman Les Webb made the whole process very easy. I recommend using Heartland Jeep Castle Hill.
Apr 27th, 2023

Apr 9th, 2023

I recently had an extremely disappointing experience with the customer service at Heartland Jeep Castle Hill's service centre. My Jeep broke down on a Saturday and, based on the advice of their sales team, I had it towed to their service centre. When I called on Monday, I spoke to a gentleman named Darren who I found to be quite rude over the phone. He informed me that they couldn't accommodate me for the next 4-5 weeks and didn't have time to assess the issue. There was no empathy in our conversation, despite my attempts to explain my situation. I couldn't help but feel that my previous service with a different Jeep dealer played a role in their disinterest in helping me. I ended up speaking to another local mechanic who was much more accommodating and willing to look into the issue, so I had my Jeep towed to their shop instead. Heartland Jeep Castle Hill could have handled this situation much better, and perhaps I would have been willing to wait if they had shown some empathy and understanding. However, they've lost a potential customer in me, and I've noticed that I'm not alone in my negative experience based on other reviews. I highly encourage everyone to read the reviews before deciding to use this service centre, as the customer service and overall experience leave much to be desired.
Mar 3rd, 2023

Good friendly and honest staff, good service
Dec 21st, 2022