Zoo Clothing

Ordered a dress online, got it and it was way to small and not for me. Emailed 3 times to ask to return it and get a refund. Havent had a reply. I will be trying to call the store as I dont live in that state, but by the reviews I have no hope because it sounds like a very bad shop with bad staff. Will probably have to try now to use my time to try sell it. Very disappointed, first time shopping here and itll be my last too.
Nov 8th, 2022

Sep 24th, 2022

My 12 year old daughter was so excited to shop for her 13th birthday today. She was served at 4:00pm today by a young lady who sold her jeans and when she went back within 10 minutes to refund her jeans she was advised by the store assistant that they dont do refunds. I called to ask her to send me the refund policy and she advised me thats not her job to do and she wont be doing. She told me not to send my under age daughter into the store again without a parent. She then proceeded to call my 12 year old daughter a little Effing Bi@#h. Completely unacceptable behaviour. Absolutely disgusting. I did not receive the refund policy. Don't shop at this store.
Sep 13th, 2022

Upsetting experience. Wasnt made aware of 7 day exchange policy when purchasing. My event was cancelled due to covid and with a heavy work schedule I was unable to bring it back in the 7 days - which is bit tight when all stores have 14-30 days. Brought back on 11th day as it was my only day off since, refused exchange. Not happy at all as I wont be able to wear the dress again so waste of money due to no leniency
Jul 11th, 2022

You know those days where you feel like nothing looks good on you and you dont like anything you try on? That was my shopping experience last weekend, until I ran into Tara at Zoo Castle Towers. She is the most sweet, kind hearted individual who took the time and care to help me find something for an event. I walked out with two dresses I loved, and felt even more confident wearing them on the night. I cant thank Tara enough for helping me that day. She is so sweet and helpful. She went above and beyond for me; and I hope this review makes her day, and gives her the recognition she definitely deserves! Thank you Tara xx
Mar 8th, 2021