Trend Windows & Doors Cardiff

If you want zero customer service then this is the place for you. Ordered a three panel door for a good price. Called them over a dozen times, emailed a dozen times. Got zero response to anything. Promised delivery date came and went, house was exposed for days waiting for any sort of contact from them, builders standing around, crane was sent back, cost me heaps of $ and time. I ended up going to the Cardiff shop and having to demand some sort of action. They showed zero interest in my thousands of $ investment. Door finally showed up out of the blue one day. 3 years on and the door handle is broken. After more unanswered calls I had to go back to the Cardiff shop. I had to flag down one of the factory guys because the office was unattended for the 30 mins I wandered around the showroom without seeing a single service person. Conversely my older doors from a wider line of manufactures are working perfectly and were seamlessly ordered, delivered and installed. I can't believe Trend is still in operation. If uter hopeless service is what you are after then give them a call. Then go bang your head against the wall for a few months - it will be less painful than dealing with any service based aspect of them. Trend please don't respond to this review by saying 'email us' - you don't respond! Ever! The complete disregard & ignorance of customer service is the entire basis of this review. Get your act together
Apr 20th, 2023

They over charged me on my account and have taken 6 months and still havent reimbursed me the money. They are also sending me other account holders statements and invoices saying that they are my bills. Even when I did by windows from them they were constantly late with no heads-up.
Feb 20th, 2023

Cardiff team were great to deal with from start to finish. Great communication and service all round from everyone. Service technicians completed the job on time and to a high standard. Would highly recommend this amazing team.
Feb 5th, 2023

I left 4 msgs to get a quote and not one call back. I don't know how this company is still in business. It does not deserve to be.
Jul 30th, 2022

I don't even know how this business is still operating. Do yourself a favour and pay attention to the reviews before thinking about being taken for a ride by them. Unable to contact them, refusing to answer calls or emails, took months for them to finally have someone turn up unannounced to install a screen door that wouldn't open or close because it was the incorrect size (Trend/their contractor came and measured for the quote). That didn't stop them from forcing it shut for us to come home and discover we couldn't open it. We're now more months down and still don't have a screen door or any idea when/if it might turn up again. But Trend don't seem to care, they've been paid so now they can ignore me for as long as they want after they failed to provide the product/service they promised.
Oct 12th, 2022