Kelly Suzuki Cardiff

We purchased a Suzuki Vitara Turbo in 2022. The sales team were great. The service team are ok at handling general drop oil and change filters etc. However are not so good at dealing with warranty claims. We had the head unit software updated with out our knowledge as the vehicle was in for a non-log bog repair. A week later the head unit was not operating. We called to have this looked at, could not get it looked at for 5 weeks. Got dignostic done on the head unit was told it needs a new head unit. Being checking in for the last 4-5 weeks to see when the new head unit will arrive and still can not give date they will have it fixed by. After sales experience is terrible, they want to do everything to get the deal done but fail to care about maintaining aftersales customer satisfaction in a timely maner.
Jan 29th, 2023

Jan 18th, 2023

Purchased a Mazda cx-3 from here a week ago. The whole team was great and made the entire experience super easy and enjoyable. Nigel was great, no pressure, just quality information and advice.
Nov 25th, 2022

Updating my review. Poor service. Terrible car. Had a replacement for my original car and the replacement is not worth my insurance costs. New car has issues and you can't get in to book to get them fixed. Engine issues are cosmetic problems. Electric issues are fine. Brand new car under warranty but I have to fix myself. Highly suggest you don't come here to buy or to get services done. Disappointed is an understatement.
Nov 21st, 2022

Sep 17th, 2022