Andriessen Property

Unhelpful just waste time
May 13th, 2023

Mar 10th, 2023

Mar 6th, 2023

Very friendly, understanding and compassionate... one of the best real estates I have ever been with.
Jan 17th, 2023

We leased a property through Andriessen Property / Newcastle Property Management for 6.5 years. The house was in great condition and we loved living there, however any dealings with NPM and the Property Management team were horrendous. The Property Managers were extremely hard to deal with. Their communication skills were very poor on all fronts. Their current receptionist is rude, not helpful with fielding phone calls from tenants and appears to have minimal knowledge about real estate and Property Management in general. As a tenant, if you sent an email to a Property Manager, you were lucky to receive a response and when you did it always contained spelling errors, consisted of minimal information and at times did not even make sense. There were two tenants on our lease and the second tenant was never included in correspondence from NPM, including emails (even if the second tenant sent the initial email to begin with). Twice during our tenancy, NPM scheduled routine inspections and the Property Manager failed to turn up. This happened for a second time in November 2022. I called NPM after the inspection window to see if the Property Manager was still coming to complete her inspection - the same Receptionist placed me on hold for over five minutes, then picked up the phone and said "she can't make it today, can't we just do it next week?" Upon vacating the property (February 2023), we emailed through our notice to vacate and as expected, the process was not made easy by NPM. We engaged NPM's preferred end of lease cleaner to complete a professional clean before we returned the keys, however the Property Manager was not satisfied with the work their preferred trade recommended, so forced me to contact them to go back to the property. This was nearly two weeks after we returned the keys. We had a dog during our tenancy, so as per our lease agreement, we arranged a professional carpet clean and flea spray at our expense (however the incompetent Property Manager failed to advise us the landlord was removing all the carpet in the property after we vacated and the next tenants moving in) so it was not necessary for us to organise a carpet clean. As expected, the same Property Manager failed to keep us updated on finalising the tenancy, which included arranging trades she thought it was necessary to engage at our expense. My co-tenant and I would call her for an update (she would never answer or return our calls) along with sending through follow-up emails, (which were never responded to). It took the Property Manager four weeks to finalise our tenancy and return the balance of our bond to us, after we ensured we returned the property in the same condition it was provided to us in (excluding fair wear and tear during a 6.5 year tenancy). As an ex-Property Manager with nearly 10 years of Real Estate experience and a landlord myself, I would not consider engaging Andriessen Property / NPM as Real Estate Agents.
Mar 22nd, 2023