JD Sports

Poor customer service over the phone from head office . Still waiting on a reply from my missing shoes. Even after I resent my email because they said they didn't get it even though I'm replying to their email. Their in-store customer service on the other hand is great.
May 24th, 2023

Girls on the counter were very busy talking while the customers are waiting. When requested, we were told to wait for our turn
Apr 20th, 2023

Its basically a teenage retreat with shoes and clothes on display. Good luck if your looking to buy something.
Mar 20th, 2023

Worst Customer Service, Rude Staff. Seeing other reviews it looks I'm NOT the only one who had this experience
Feb 22nd, 2023

Everything ok until you need to exchange/refund something, my husband bought me a nike jumper for Valentine s day, which I wanted to exchange for something else as he didnt find the right colour (pastel pink wasnt available) So the day after I went with my gift receipt and found a nice set to exchange with, I had and outstanding balance of 30$ so I asked to refund that, I got told they couldnt do it as they need the original receipt, I said ok, pls keep them on the side for me I will come back tomorrow. Today I go back with my original receipt and my husbands card, which wasnt specified from staff member yesterday, but I thought itd been a good idea, and I ask to do the exchange, the items were put back on the floor and I had to pick them again myself, so then I go back to the counter and the girl tells me that the card is not matching with the one on the receipt, this is because my husband paid through the phone and of course I cant come with his phone! Then I ask to see the manager, who makes me call my husband to get the numbers on the card through the apple wallet SERIOUSLY???? I work in retail and I never made someone feel so distressed as they did to me today. DEFINITELY NOT COMING BACK!!!
Feb 4th, 2023