Mobile Palace Macarthur

Total Rip-off - This guy charge more than Approved Apple care . I went to apple care service and they quoted $475 for screen replacement but unfortunately they didnt have in stock and came here and this guy quoted $750 ..
Dec 12th, 2022

PLEASE DONT GO HERE FOR ANY SERVIVE! ITS A REAP OFF. I went to put my screen protector so the guy tried to put it on for 30mins after 5 attempts he still failed to put it on properly as I was running late to an appointment i had to tell him that I had to go, he fixed it and told me I had a 3month warranty. As I went home the next day it started to bubble up and come off so I went back and they started making excuses that they can't change it.
Oct 8th, 2022

Good service
Jun 17th, 2022

If I could put negative numbers for rating I would put -100000 for there quality and stock. The worst shop in MacArthur Square I changed my screen twice and I payed $360 after a couple of months the screen popped out, There was no damage on the case or screen half of my screen shut down and they said it is not our fault you physically damaged it, the quality of there screens are very bad that has happened twice I do not advise anyone to go there their quality is bad
Mar 24th, 2022

On 27 sept I called into your Baulkham Hills Store and was told that they didnt have a 13 mini case but they would be in within a week or two. Then after the person had a quick phone call with someone he offered that if I purchased a 12 Mini case as an interim protection and once the 13 Mini case, etc, was in stock I would pay the difference for what case I chose and return the 12 Mini case - I took up the offer. This offer was noted on the receipt by a note under the item listing (exchange with 13 mini). I then proceeded to call in ~ every 2 weeks as we went grocery shopping and was told at every visit up to ~ 1 week ago that they were still on back order. Then at the last visit the person serving told me that you were not going to stock the 13 Mini accessories as there wasnt the demand and there were no orders that he knew of, despite what I was told many times. I then showed him the receipt and the fact that the 12 Mini case didnt fit the 13 Mini around the lens, and that because the 13 mini was a tiny bit thicker the corners of the case often started to come off. He agreed it wasnt acceptable and then had a number of conversations via phone and finally was told that the 13 Mini case, etc, would be in by today. Today when I got there I was told that the 13 Mini case wasnt in, but when I asked when it was ordered, your records only showed it being ordered yesterday even though it had been over a week since I was told it would be ordered. At that point I said to forget it and give me a refund as I considered that 6 weeks and 6 days was enough lead time to get the case and I had lost both patience and confidence that it would materialise at all. This resulted in phone calls to two people both of whom said it was too long and that the case was damaged and there would be no refund. As for the time period between me taking the 12 Mini case and today, this was all Mobile Palace's delay, not mine, I was amazed at that statement. As for the damage statement how did they assess that over the phone? I have looked at the case on getting home and apart from 2 minor scuffs there was no damage". Further it was not as though I would have a choice of cases as only one was being ordered in clear plastic! Rather than argue with a person who had no control over the situation I decided to walk away and treat the $29 as the price of a lesson not to trust Mobile Palace in future and make sure others knew of my treatment by Mobile Palace management. I know that there were at least 8 people waiting to be served, and they heard the whole story, I hope they voted with their feet. So for the sake of $29 you lost the sale of a high end case plus a screen and camera protector which I purchased from one of your competitors that amounted to significantly more then $29 and any possibility of future business from me and my family. Plus I will be a very bad advertisement for Mobile Palace for some time. I have sympathy for all of your front line staff when you hang them out to dry and leave them to take the customers obvious annoyance without even the willingness and guts to talk to the customer yourself when it wasnt the front line staff that caused the problem. I have respect for your staff and if back in the beginning I was told that Mobile Palace werent stocking iPhone 13 Mini accessories I would have said thank you and gone elsewhere, unfortunately some faceless person decided that they would offer a deal that was never fulfilled leaving the front line staff to take the blame.
Jan 9th, 2022