Platypus Shoes Macarthur

Apr 12th, 2023

Just not the same. Have always liked the staff at platy. Always friendly and welcoming. Recently shopped in there hadn't been in there for awhile. Staff now just rude not approachable. When needing help no ones there. Always behind counter. Customer service sucks just rude with an attitude.
Feb 28th, 2023

Don't shop here, you'd have a better chance getting customer service on the street. Contacted the store asking if they do click n collect n what the process is. The boy who answered stopped me mid question and advised there's a website for miscellaneous questions because staff like him are too busy in store assisting customers to deal with us?!! This was just after they opened?! I will advise everyone TO NOT SHOP THIS BRAND EVER AGAIN! I am so annoyed I spent over 3k there in December for Xmas, never again!!
Feb 21st, 2023

HORRIBLE SERVICE...FULL OF RACIST FOLKS..! MY Frnd has pathetic experience here last week..
Jan 18th, 2023

PLATIPUS Macarthur Sqare ##Rude##Racist# Unprofessional ##Zero customer service### Especially the staff named Jayde. Bought a skechers Uno couple of days ago from Narellan town centre store. Just wear it once and the mint coloured shoes is loosing it's colour and exposing the white colour beneath its top layer. Went back to get a refund or an exchange. The boys at narellan store were so cool and ready to give us a refund with no issues. Because the shoes were in the wrong box they wanted us to bring the right box and told us that we can even take it to Macarthur sqr store which is more closer to our place. Went to Macarthur sqr store after an hr, unfortunately we have to deal with a girl named Jayde ( not sure if it's her right name or not) who is a racist doesn't want to give us a refund. When we told her that narellan store is ready to give us a refund she said it's not her problem. Went back to narellan town centre store. While the boys were organising stuffs in their computer to give us a refund. Someone ring them on their phone and blocked them from giving us a refund. They said "we can't help you now coz the girl at Macarthur sqr escalate it to their area manager and disallowing us from providing a refund." They are taking revenge on us coz we argued with her. Don't we even have the right to do so as a customer ??? We've no complaints with boys at narellan town centre store. Ultimately they are just staff member, they have to obey their manager. But this is not the way to deal with the customer. We won't be coming back again to platypus any more.
Dec 17th, 2022