Blondes & Brunettes

Apr 28th, 2023

1 star is very generous. I was given a voucher to use here, so I walked in to book an appointment and ask about how I use the voucher, and they said they no longer accept them so I can't use it. I gave the lady at the desk my name and number for her manager to contact me, which she never did. So I chased this enquiry up and called them back myself. I was handed over to the manager who informed me it won't be able to be used as their prior manager had stolen some vouchers and given them to friends and family to use, in which I replied that's not a customer issue. I then informed them that the ACCC states vouchers must be fulfilled or refunded, and I was told to contact head office as it was out of the hands of the manager. She very rudely told me I had to visit their website to find their email address and that she (conveniently) didn't have it. I searched everywhere for the nonexistent head office. Called them back again and told them I need the email address and that the website doesn't exist, and that's when the condescending tone came out, until they finally searched for the website themselves and realised it doesn't actually exist!! I asked them to search in their email inbox for the email address and they said they don't have it. Very unprofessional for a MANAGER to not know the details of head office. After days of fighting with them and exerting my rights as per consumer law, I was finally given the chance to use this voucher by Tamika, and was promised she'd be the one doing my hair. This travesty doesn't end here. I explicitly asked for Tamika, and was never introduced to her. Someone discussed my colour preferences with me, and she was the first nice hairdresser I'd encountered in that salon. I was then palmed off to someone who CLEARLY wasn't Tamika, and showed her the style of my hair. It's a simple short pixie style with minimal shaving. After she'd finished hacking at my hair, it because apparent this older Asian lady had no clue about hair. *See photos below of what I wanted vs what I got* Unless you enjoy your hair being ruined, avoid this place like the plague. There are so many better studios in this area.
Apr 28th, 2023

Apr 12th, 2023

Miss you so much Addy, where are you? I miss you at the hair salon in Liverpool hair colosseum, you were one of the best hairdressers at the hair salon in Liverpool, you treated all your clients fairly and looked after them with everything.
Apr 11th, 2023

Not what I expected felt like just a number not great
Apr 9th, 2023