Nick Scali Furniture

I bought without checking size. Much to big and I have to sell after only a few hours of use. My fault, but One chair has shocking lumber support.
Dec 30th, 2022

If I could give zero stars I really would. Took 5 months to have our couch delivered when we were told it would only take 3 at the very most at the time of the sale. Couch was delivered and the delivery people cut the box open to put the couch in the elevator and scraped and scratched the couch when getting it in and out and now my brand new leather couch has marks and scratches and bits of leather missing. I am now waiting for a solution to be offered. Very disappointed.
Dec 26th, 2022

Unprofessional and rude store msnager. Vikram too busy with chewing the massive amount of chicle in his mouth and not bothered to help! So Unethical.
Dec 16th, 2022

Absolutely amazing customer service great sense of product knowledge and an absolutely fantastic range of products on display Store Manager and Staff are very helpful
Dec 1st, 2022

This is a couch you can expect to buy from Nick Scali. The orange one in the showroom is apparently the exact the same quality as the grey one we purchased. This photo was taken days after receiving the lounge and Nick Scali have said, after "investigating" that the extra leather material which causes the pooling effect in the grey lounge was not covered under warranty and is considered normal. It's a shame they don't show lounges like this in their showroom. Trying to deal with their customer service is hopeless and they haven't offered to replace or repair the lounge - just use a heat vacuum as a temporary solution. We will be raising this with department of fair trading and creating a case with them. I see a lot of other customers having similar issues, so please refer to these complaints if you decide to go through Fair Trading as we can build a pretty solid case and get this deceptive company to actually take responsibility for their quality (or lack of) of work.
Nov 25th, 2022