Hope & May Byron Bay

I wish I had never purchased from Hope & May. I returned 2 items due to poorly designed sizes but they only offered a credit note. How does a credit note help when you have limited items on your site to choose from? On top of that, they also charged me a $10 return fee!
Mar 19th, 2023

Amazing experience at Hope & May in Byron bay! Store is beautiful and employee (Jesse?) was so kind and helpful. Love this shop and perfect for Christmas gifts.
Dec 30th, 2022

After purchasing an item on Black Friday sale, my request for a simple size swap was refused (even though its no skin off their nose, Id be paying the return postage and there was plenty of the item in stock). Dreadful customer service, clearly putting profits ahead of satisfied buyers. Would not recommend to anyone. Have a good hard look at your business practice Hope & May, you wont thrive if you cant even swap a size. Lots of other wonderful small businesses to support here in Australia with more heart, leave this place off your list.
Dec 13th, 2022

I had excellent customer service with Hope and May who happily replaced a faulty product, and not only that , immediately supplied an alternative item until the correct colour was available. They were pleasant and helpful and kept me informed along the way. Thanks to all at Hope and May
Jul 16th, 2021

The store is absolutely beautiful, full of gorgeous homewares and the staff are polite and incredibly helpful. I have visited the store on a number of occasions and have never had anything other than a positive experience. The girls cannot do enough to help, and are really knowledgeable with products, sizing etc. Would highly recommend Hope & May!
Apr 14th, 2021