HBI Australia

Absolutely could not fault HBI for there work and communication through this whole insurance ordeal.
May 6th, 2023

Positive: Professionalism, Quality, Responsiveness
May 3rd, 2023

The worst company I've had to deal with EVER. Started in 2018 when they were assigned to rebuild our house, with floors and a new bathroom. They completely stuffed it up, was nothing like the scope suggested. After complaining to the Insurance company, they dumped HBI and paid us out to completely rebuild HBI's rebuild bathroom. Now, we have had issues with the flooring they have laid. After they came back and did a report re our house, they have told the insurance company that "we have a granny flat and are surrounded by 2 canals!". This is totally false, we do not own a granny flat nor are we surrounded by 2 canals. There are at least another 11 falsehoods in this report by them, including blaming us for not having our flooring up to building code - when they were the ones that laid it! STAY CLEAR of these people - they are TERRIBLE, and fabricate reports.
Apr 22nd, 2023

It was so amazing to work with Ashley and then later Marty as they were so organised, precise and always kept us informed on progress of claim. Highly recommend HBI as partner with NRMA Claims Department. All builders, roofers, Solar businesses both roof and hot water systems very professional and considerate. Minor problem with matching paint, however we provided our small amount that did assist. Understand totally what matching paint is like. He discussed it with my husband and very apologetic.. Unfortunately when roof was replaced the Foxtel dish was removed and returned however didn't line up with satellite dish so had Foxtel Technician come and set up. Ashley has approved payment for this call out.
Apr 8th, 2023

Positive: Professionalism, Quality, Responsiveness, Value
Feb 18th, 2023