Angelland Realty

I would give this agency 0 stars if I could. Lazy agents who are unbothered to do their job properly! We had some kitchen lights broken in our apartment which we asked to have fixed however were blown off everytime. I had to keep chasing up the issue. We did not have lights in the kitchen for a total of 10 months! They weren't fixed even prior to move out! I was told to just use my own lighting there which I ended up using a lamp so that I could see. An electrician came one day, took the lights, said he'll fix them and never came back. Same issue with a faulty intercom. We had 3 different agents in the 3.5 years we spent with them and when you call an agent, they are always in a rush to get you off the phone. Almost trying to aviod you. They will lie straight to your face by saying they gave your 'good' reference when they never did lmao. My current agent tried to contact them (Penny) a few times with no response. Bills are sent late but when they want money from you for other things, they are very quick to be in contact with you. They will cut your bond for general wear and tear. Not to mention that they (Lucy) do not provide receipts for any 'work' done. I asked for a receipt to be sent around 5 times. Pretty patient and generous of me. After no response, and only a tenancy ledger sent... I will be contacting fair trade and tribunal regarding this and lodgeding a complaint. Also need to mention that your bond will be given back to you after 2-3 months post move out. We had used some no damage hooks to hang up some pictures around the apartment which we hadn't removed just yet and were told that they will charge us $50 per hook left on the wall. Joke and scam of an agency. AVIOD AT ALL COSTS! They need to be put in their place.
Apr 26th, 2023

Apr 21st, 2023

Any excuse not to return your bond, youve been warned!
Mar 26th, 2023

1 star is too much for this real estate. If youre a tenant I highly recommend when you are looking to move out to place a claim for your own bond otherwise youll be waiting weeks to months with next to no communication. Make sure you have recorded every detail when you move in plus keep a copy of the condition report. I was told that the oven wasnt clean when I moved out lucky for me I had it in my condition report that the oven wasnt clean when I moved in although they still took 2-3 weeks to respond back to me so I claimed my own bond and received a full refund. When I checked the advertisement they also increased the rent from 450 to 620. The property has no air con, no proper ventilation in the bathroom causing mold on the ceiling, 1st level apartment with no natural light, garbage chute is on opposite side of the apartment block meaning you carry your garbage through the lift making the whole apartment block smell and the kitchen sink had no water pressure.
Mar 23rd, 2023

Dont rent from this agent. If you are a tenant, must take every part of the house before you move in for the condition report and keep it. The agent never report any issue in the report and try to claim is your fault at the end of the lease. Make sure you submit the bond claim form by yourself once you return the key to them. Took me a month to get my bond back. Return the key to the agent and they never follow up. Exit inspection done after two and a half weeks and ask you to do a touch up cleaning and claim the small damages which are in the condition report prior to we move in. We claimed the bond online by ourselves and inform the agent if there is any dispute, please take it to the tribunal to determine. Then the agent stop argue but we still need to wait for 14 days to get our bond back. Wont recommend this agent. Too bad google must give one star or else I will give zero star for this real estate.
Feb 22nd, 2023