Burwood Partners Real Estate Agents

Dec 22nd, 2022

Chaotic even just to organise an inspection.. told to contact someone else then someone else etc the agent that attended didnt know anything about the property we were looking to rent And all the positive reviews on here are clearly fake once you realise theyre identical but with totally made up names on their website. Sketchy
Oct 26th, 2022

Oct 17th, 2022

Aug 25th, 2022

Rented with them. They were good at first when David was our PM. Have not heard from David since but they are now the sketchiest agents we've ever dealt with. Unprofessional, money-hungry, completely focussed on pleasing owners. Exhibit A: their version of condition report was so fake it's clear they never inspected the property after previous tenants left. They ignored all our points about defects, unclean areas, and maintenance needs (more on this later) Exhibit B: arranges a routine inspection; doesn't show up without explanation. Exhibit C. RELENTLESSLY pushing us for rental inspections more than 2 weeks before our end date; threatened us by saying 'it's a rule of renting that inspections must be held at least 2 weeks prior to exit'. Confronted them about this 'rule' and they had nothing useful to say. C1 - they arranged an inspection with a prospective tenant BEFORE confirming with us; when we told them 3hrs in advance that we won't be home, they didn't cancel and tried pushing ahead with it...apparently the poor soul showed up and they couldn't open the place. C2 - how do I know about the poor soul showing up to no avail? Because the agent tried to use this embarrassing event as leverage to pressure us for a subsequent inspection, and when we told them we won't be home due to work they tried convincing us to LEAVE OUR DOOR UNLOCKED for them. Exhibit D. the above could've been avoided had they realised they actually have a spare key to the property - which they did not know... Exhibit E. didn't even know where the apartment was when bringing a group up for inspection...walked right past it... Exhibit F. upon our departure, they manage to disappoint us still with reference to ex.A - they attempted to accuse us of said defects, unclean areas, and maintenance needs without even bothering to look through their own records first. Sent us a series of post-exit photos showing defects that match up with our ingoing photos from a year ago, and of course they did not realise. After we wasted our time doing their job for them and re-sending them records they should already have, they did not reply us and our bond came back in full after 2 weeks so at least they were sensible enough to play spot the difference. TL;DR avoid at all cost if you're a: renter, owner, or even someone working in the realestate industry.
Oct 28th, 2022