Jobs Statewide

Critical: Professionalism, Quality, Value
Oct 10th, 2021

i was verbally abused by the staff, staff were always late and never on time. i was screamed at "We are so tired of helping you find a job and if you dont find one within the next month we are forcing you into a job no matter your qualifications or current job requirements" they also kept loosing all my documents stating i was working part time, they only had my documents from 5 years ago. I called fair trade and they had me transferred to another office.
May 20th, 2021

Critical: Professionalism, Quality, Responsiveness
Jan 14th, 2021

Ok service, but wouldn't say the place does anything exquisitely or extraordinary.
Jul 9th, 2020

This is the first review I have ever posted for anything and the only reason I am posting it is because I am appalled at the service I have received from Jobs-Statewide in Burwood. Today, I was verbally abused and talked down by a Recruitment Consultant for not replying to some automated text messages she had allegedly sent to my mobile number last week. I had received a few calls from a private number but I refrain from answering private numbers due to the all the scam calls that I often receive. I did NOT receive any automated text messages. Initially, I was contacted from a normal mobile number and so that was the number I had saved - the FIRST recruitment consultant who contacted me was extremely respectful, professional and very helpful. This is the person you should speak to if you still decide to engage with this place despite my review. His customer service is a 5/5. The other recruitment consultant, on the other hand, was extremely rude and said she didnt believe me in regards to the automated text messages and was implying that I did receive these automated texts but just didnt care to reply to them or call the office back. This is false. I only received one text message last week and that was from the first consultants number which I promptly called/texted back to no avail. The rude consultant then proceeded to call me stupid. Naturally, I was shocked at this point. I have worked in recruitment/customer service myself, both for the government and also for non-profit organisations and I have never behaved or seen anyone behave in this manner. Ever. She also refused to give me her last name when I asked for it because it was her legal right to refuse. It is also my legal right to openly write this review and make a formal complaint to her regional manager as well as the NSW Ombudsman should it come to that. Management, although better than the rude consultant in their professionalism wasnt much help either and seemed very dismissive towards the situation. However, they did assure me that they will let the rude consultant know to apologise which she did send me a written apology as per my request, as well as evidence (a transcript of the alleged calls and texts she had sent out to me). Unfortunately, the apology was weak and she only apologised for how I was unsatisfied for the services I received and the miscommunication, rather than apologising for HER behaviour, HER inappropriate language and ultimately the way in which SHE handled the entire situation. Miscommunication happens, people miss calls and mobile carriers fail to send texts. I can understand all this but I struggle to understand the way in which this particular staff member handled the situation. The evidence (transcript) she sent me of the calls and text messages did not even have my name, nor my mobile number on it and thus holds no merit. I do not accept this feeble piece of evidence and have since requested for an amended written apology letter along with substantial evidence of the calls and texts that actually shows my name and mobile number on it. For this reason, as I mentioned, I have contacted said staff members regional manager, unless I receive a proper apology where she admits her faults. Till then this situation will be pending but I can assure you that due to the behaviour of certain individuals; Jobs-Statewide in Burwood is NOT worth the visit and this particular worker is most definitely NOT suited to her role as a recruitment consultant. 1/5
Oct 3rd, 2021