St John of God Burwood Medical Centre

Dr Keith Chee is great. Expensive, but a good doctor. My reason for the poor review is because of his support staff. You wait on the phone forever and the staff is is not friendly. I was advised to fax a referral, but when I called to confirm receipt of referral, I was advised they don't take faxes and to email the referral. When I tried calling back to see if receipt of email, I was on hold for an hour! Patients and their careers are going through a lot of stress. A great admin team is essential for good patient care. Maybe this clinic needs to hire more staff?
May 13th, 2023

Dr Eddie So was disappointing, was told to take the same boring medication that didnt help, doesn't even let my parents speak to him directly about my mental health. Staffs are very rude and lazy like they dont really care. Booking for the next appointment was irritating. Didnt ask me clearly if the appointment is face-to-face or by phone. Payment suddenly changing, they'll complain if you dont have the exact change for example $295, and i had to do by card for $350, which was outrageous and had to stop visiting again. A complete waste of time and money. Not recommended coming
Jan 9th, 2023

I am sure St John or God himself would disapprove of this comment, but I think humans evolved faster than these guys answer their phones...
Dec 10th, 2022

Absolutely ridiculous wait times, be prepared to wait at least one hour to get someone to answer your call. This medical centre is complete rubbish.
Aug 3rd, 2022

Dr Shannon Paisley is a fantastic doctor and has helped me so since I have been going to see him since 2020. He is patient, great listener, when I sit in the room with him I feel relaxed and know that he is someone I can trust.
Jul 18th, 2022