Les Néréides Paris Burwood

Jan 18th, 2023

Jan 8th, 2023

Always great service the girls are always so helpful.
Dec 25th, 2022

Dec 11th, 2022

I usually don't write low star-rating review unless it's absolutely upsetting that I had to share the story. I live in USA but was visiting family in Burwood neighborhood of Sydney over the Lunar New Year holiday, and it was to my surprise and joy that I found a Les Nrides story in Westfield center in Burwood on Jan 19th, 2023 because it's my favorite jewelry brand and I've bought several from the Paris stores. The store associate who helped me with my purchase was also the store manager and she was absolutely lovely, friendly and helpful. I made my purchase and she let me know that I will have credit when I made my next purchase, and set me up to receive all those email. I thanked her and left the store. I came back to Westfield 2 days later and noticed there was a lovely Red Envelope with a rabbit design at the window to celebrate Lunar New Year. Rabbit is my year so I was thinking how nice it would be to have one as a memory/celebration. I stepped into a store and there was a different store associate this time. I asked if I could get a red envelope and that I had made a purchase 2 days ago. She said that the purchase had to be 200 AUD or more, to which I said it was and showed her my receipt. From here on is the reason for the low rating. It took sometimes for her to find me in the system even though I had showed her all the details from receipt, and she proceeded to tell me that the store manager (who sold me the item) should have given me the red envelope and that she (the current store associate) could not give me one because inside the envelope is the physical voucher, and I had already had access to my voucher/credit online. I kindly explained that unfortunately didn't happen (me receiving the red envelope with eligible purchase within the eligible time), and my reason for wanting the envelope, and that I honestly didn't need the physical voucher inside and just really wanted the red envelope. There was many red envelope in the store that I could visibly see. No matter what, the store associate was not really understanding and trying at all to help me. She also told me repeatedly that there is chance she could give me any envelope today (with or without the physical voucher) and told me to come back couple day later which is when the store manager works. I said that unfortunately I'm leaving Sydney to return home before that. So basically I did not get the promotion like other customers who could have walked in the same day and made the same purchase. I was upset but understood that it could have been impossible to do anything in her position. I thanked for her time and left the store. I found myself in the Queen Victoria Building (QVB) the day before I leave Sydney and found a Les Nrides store. I decided to try my luck again, and mostly because I wanted to understand the somewhat-unreasonable explanation _that_ store associate told me. I went to the store with the same story, the the QVB store associate along with her manager were mortified that the Burwood store associate acted that way. It was to my delight that the Burwood store associate totally could have, but I still did not know why she didn't bother helping a customer who was eligible. Unfortunately QVB store has ran out of the red envelope to which they were very sorry and gave me the Ox year envelope instead, to which I thanked. The QVB store manager even said she would talk to that Burwood store associate about my experience. Long story short, it's not a big deal but it was an upsetting customer experience for me who was within right and eligibility, and what could have been a great shopping experience at this specific store. I hope Les Nrides read this story and trained their store associate better so this doesn't happen again. Unlikely that I will ever return to this store.
Jan 21st, 2023