Platypus Shoes Burwood

Worst customer service ever. I think your staff need new jobs because they clearly hate working there..
May 2nd, 2023

Worst store ever! Today on ANZAC day, I waited an hour outside to open the store. finally at 12.40 a guy came in and entered store and I gently asked when they were opening, the beard guy with hat on, yelled at me and said get out of the store, it would open in 15 mins, he could not help it was public holiday. What I mean, he could just have shown some politeness to answer us. We were there to buy something not to rob the store!? Stupid no customer service sense.
Apr 23rd, 2023

Good range in store however i had a bad experience w a team member, this isnt reflective of the store as other team members have been lovely in the past but id like to share my experience. I went in to return shoes & a young female staff member (shorter build, brunette long hair assisted me), she proceeded to ask for my email in which i read out and decided it was a good idea to laugh at my email address. I found this to be very unprofessional and rude & very out of character especially for someone whom had to undergo customer service training. Retail roles can be provided to a lot more suitable people.
Nov 26th, 2022

Terrence (or Terrance*) was very helpful!!
Nov 20th, 2022

I have a very bad experience at this Burwood store. Since I call them in the morning asking them to put a shoe on hold for me but when I come, they told me they had no idea about it. A female staff (tall, blonde, hippie curly hair) served me with a very rude attitude, she just said she was sorry then asked me to search for the shoes in another store. Driving so far for this to let them told me that I should go to another store? When I ask for their help, she said she was really busy so she cant do anything with that. I went 2 different store - in Wetherill Park and Homebush - its was so busy there but the staffs were really nice and helpful then. This is not about the store is busy or not but your attitude and customer service should be improved.
Nov 17th, 2022