Wideline Windows & Doors

My partner and I walked in last weekend. No one greeted us. We waited 15mins still no hello or Ill be with you in a moment??? The guy saw us walk in but was serving other people which I understand but it also isnt hard to do the bare minimum and say hello! Very off putting, wouldnt waste your time going there! Will go else where.
Mar 5th, 2023

DO NOT USE!! Lead time advised at quoting was 3-4 weeks. Delivery finally turned up after 12 weeks BUT only contained door panels with not frames. Within this delivery was a damaged breezeway louvre. They advised they did not know when the next delivery was going to be and that they would also book a technician in to fix/replace the damaged part of the louvre blade. 1 week later I received another deliver (which was supposed to be the sum of the order) to which I only received 1 extra door panel. 13 weeks in and no frames. The next week (14 weeks) I received the 2 outstanding frames but 1 door panels was still missing. 2 weeks later I received the missing door panel. To date I have still yet to have the technician return to fix the damaged breezeway louvres. Communication extremely poor. No one knew what department to transfer you to and when you did get the put onto the right person they never rang you back.
Sep 12th, 2022

Original experience was good but has quickly become infuriating!Ordered replacement windows with flyscreens for entire house. Happy with quality and look. One window didn't fit and had to replace at my own expense. When I received it, there was no flyscreen. Have now been trying to order a replacement flyscreen for more than 7 months! Completely frustrating experience of being told that it will be reordered then nothing. Followed up again yesterday after an email saying it was again reordered 5 weeks ago to be told that it wasn't originally paid for. So NOT reordered as told. Happy to pay the expense to get the screen, buy not sure why I waited 5 weeks and was told after following up around a timeframe for delivery!! Really, how hard can it be to get one flyscreen?!
May 7th, 2022

We dealt with Dana through the whole process of working out what windows to get, pricing, ordering through to delivery. Her help and advice was amazing, nothing was ever a problem, our windows have just been delivered and they look amazing. We can confidently recommend Dana and Wideline Newcastle and will be using them in the future.
Jan 18th, 2022

Love the design of the windows. The execution was the issue. First arrived with incorrect reveals. Went back to the factory to be replaced. Returned with the correct reveals only to have powder coating chipped off every place on the frames where the old staples had been removed. 2 frames also bent on return. Went back a second time. I think they were remade at this stage, no informed me of what was happening with them. The whole experience was made worse by the total lack of communication. Trucks arriving when I wasn't home without my knowledge for pick ups and drop offs. I was at my wits end by the process. No one from the company has bothered to ring and apologise or offer any sort of compensation. Buyer beware!!!
Jun 30th, 2021