Botany Fitness Performance Centre

May 12th, 2023

Mar 14th, 2023

I had an amazing experience at Botany Fitness and would highly recommend it to anyone looking for a top-notch gym. The staff were friendly and welcoming from the moment I walked through the door, and the facilities were impeccably clean and well-maintained. The gym is equipped with a wide variety of state-of-the-art equipment, making it easy to get a great workout no matter what your fitness level or goals may be. Whether you're looking to build strength, improve your cardiovascular fitness, or simply maintain a healthy lifestyle, Botany Fitness has everything you need to achieve your goals. In addition to the great equipment, the gym also offers a range of classes and programs to help you stay motivated and engaged. The trainers are knowledgeable and supportive, and they go above and beyond to make sure you get the most out of your workouts. Overall, I can't recommend Botany Fitness highly enough. If you're looking for a top-notch gym with a welcoming atmosphere and world-class facilities, this is the place for you.
Mar 12th, 2023

Cleaning and nice gym
Mar 4th, 2023

I did not even have a chance to use the gym as I contracted covid the week I joined. By the third week I had cancelled my membership, even though I was recovered and ready to get to it, as the owner Marco was not helpful in the slightest when it came to a debit issue they were having on THEIR end. I sent screenshots of my card balance and bank account balance, obviously not trying to rip off the gym in my first week of membership, but Marco said there was nothing he could do and insisted it was insufficient funds. I sent another screenshot of my card balance on the day of the debit which held roughly 12x the fee they were trying to take out. I even included the card screenshot with the available balance and showing the card number to confirm it was correct. I request that Marco cancel my membership and stated in writing that I would pay for the weeks I held the membership, but not the penalty fees which were double the membership cost as I had proven time and again that the failure was not my fault but rather their provider "EziDebit". Rather than accept this, one week goes by from last contact and I receive a letter from a Collection Agency!! After one week! And for 3 weeks worth of fees that I have agreed to pay for when my membership is cancelled to avoid further exorbitant penalties so they can line their pockets. Worst gym experience of my life, I was with Anytime Fitness down the road for 4 years with not one single payment issue. Will be going back there once my complaint with the ACCC has been settled. Dont join here, if your bank account has the same kind of (unknown to you) block on a specific debit, you will be referred to a collection agency in a week. A gym is supposed to be such a tool for mental wellbeing, this gym is anything but. I have been incredibly stressed and constantly harassed. Even picking up the gym key fob was a nightmare, no one answers their phones when you call and the doors are locked even during staffed hours so you have to stand outside waiting for someone to hopefully open the door. Edit 1: the last email received to my membership email address is on the 7th, if you have used another email that is not on my account but that I used to send screenshots of my bank account, note that is a work email as mentioned and not monitored when I am not working, neither is my work phone. I have responded to every email received to my membership email in a timely manner and no, Marco did not remove all fees, this is a direct quote from his email We have already waived fees in past from what i can see and the system will not allow me to do any further until the amount outstanding is paid. this is not what you have said in your reply. As I already said above, I didnt want to be charged all fees when, for the tenth time, it is a failure of the payment system and you have solid proof in the form of two screenshots from my personal bank that matches account info you have, that money was there and waiting. What you gave me was the option to chase the fees myself with ezidebit, when I should not have to phone them to remove fees that you are charging me incorrectly. Why do I have to do so much work on the admin side to chase something that is not my fault? As said I have emailed back to all emails on my membership address very timely and this review has been written because you go to a debt collector for a one week old debt. Its pathetic and your customers should know the dangers of signing anything with you Edit 2: So shocked that I reviewed your business so poorly when I was referred to debt collection, who wouldn't be upset by that? Its a very valid reason to review a business poorly, as it means I rate your "business" at 1 (0 really). By your own log, you did not email my personal email at all after the date I referenced which is the only email on my account. For a reason. I do not always have access to work email and this is why it was not listed as approved contact on my account. No need for little quips, I don't doubt my approach as I have never had an issue previously, anywhere.
Mar 15th, 2023