Mazda Australia - NSW State Office

Harley Haber assistant sales manager in Blacktown Mazda was very Rude and very unprofessional in dealing with customers and he is unfit for the job He said this is my way of dealing things without respecting other colleagues offer also and take it or leave it as if we are buying from his own company forgetting that he is a employee and we are customers no respect and all the other employees are shocked with his behaviour We want to take this matter to the appropriate authorities please
May 20th, 2023

I received a registered letter on Tuesday 11.4.23 regarding a safety recall that has been going since August 2022 (letter is dated the 21 March 2023) and it states that they have tried to contact me 3 times which I call BS as I havent moved nor changed any of my details, now what can I say about their customer service.NOTHING because there isnt any. I would never ever buy another Mazda nor would I recommend them to even my worst enemy. If I could give NO STARS I would.
Apr 7th, 2023

Paid $1534:00 for PARAMOUNT PACK AM and was assured of Lifetime Warranty. After many queries and personal visit to the dealership I have not received any certification of this. I was informed that this would be emailed to me directly by the company that applied this. I am being given a run around just to get this and now have established a belief that this was not done since there is nothing forthcoming. I would be grateful if this matter be given consideration and responded to. Expressing this due to not committing earnestly with the sales and verbal assurance that I would be provided the same by the installer. Money taken.....no evidence.....
Jan 20th, 2023

Pathetic experience. Not helpful at all. My car air conditioning has failed not once but twice due to a manufacturing defect and they expect me drive without aircon putting my health and life at risk.
Dec 20th, 2022

Update***** Mazda AU not to blame. There was copper grease on the brakes, which "is not found in the manufacturing process". Turns out the dealers use it to stop brake noises but didn't explicitly say the brakes were removed to do this. ********* 2017 CX5 brakes failed whilst driving. Foot pedal went soft so I tried the park brake which also failed (see photo). Brake fluid bled out after the calliper came loose. 45000 Km's on the odometer. Only serviced at the dealer on time every time and still under warranty. MA won't talk to the consumer, rather they direct you to the dealership. Department of Fair trading can't do anything because the don't do safety investigations. Now I have to take it to the NSW civil and Administrative Tribunal. It may be an isolated incident but they are treating it as no incident at all. Unfortunately I suspect most car manufacturers are like this.
Dec 19th, 2022