Spring Street General Practice

I attended here around a year ago when my son needed antibiotics - of course he needed a COVID test (we had already done a RAT test at home which was negative. I booked in at this clinic for something that was described as a wellness check which said it included a consultation and a COVID test if required. When we turned up for our appointment, there were only nurses at the clinic (no GPs present) and I was told we had only booked in for a COVID test. It was around 5pm and I think it was prior to a long weekend, so as you can imagine, I was furious because my son really needed to be seen by a doctor and given antibiotics. Thankfully I was able to ring our usual GP and get a TeleHealth appointment (they had been booked solid which is why I didnt take him there to begin with). My GP prescribed antibiotics for him over the phone and sent a script to my phone. Thank god, otherwise wed have been completely stuffed by this clinic that falsely advertise GP consults and then only give you nurse-led COVID tests. I would never go back here.
Mar 3rd, 2023

Have had nothing but positive experiences here with multiple visits with a 2 year old with a respiratory infection. Felt much better looked after than at many of the other centres in the area we've been to in the past that charge a substantial gap.
Jul 6th, 2022

Went to this dr after my gp referred us as my 18 month old son was Covid positive and diagnosed with two respiratory infections. After going from hospital to here, we saw a dr who had zero care for my son and didnt seem remotely interested in him or his well-being- he also kept shaming us for him being Covid positive which was the whole reason we were at the clinic. In a time when you need support and understanding this dr was cold and completely disinterested. Would not reccomended this gp.
May 29th, 2022

Lined up for 25 minutes for a Covid test, after which I was informed that I would need to wait until after all the people behind me with appointments had received a Covid test and that it was unlikely I would be able to get a Covid test. The woman directly in front of me in line also didnt have an appointment but was able to get a Covid test for her young son straight away.
Jan 27th, 2022

I wanted to go to a gp because I've had a cough, chest pain and heavy congestion for 3 weeks, they send me from the 7day clinic to the COVID one because I told them I had a cough, I understand doctors are under a lot of stress right now because of COVID I really do but the doctor that consulted me was very short and did not seem to believe me, he was more worried about me having COVID then having a cough etc for 3 weeks, he listened to my chest for a well counted 3 seconds, I never have felt so dismissed and not believed he kept interrupting me when I was explaining something and told me it would go away in 3 to 4 days because I am a young and healthy person, I was sitting there with tears in my eyes shocked from the disbelief, no prescribed medications nothing, I have never felt so powerless then in that doctor visit. I understand the health system is under pressure but this was not acceptable and I won't be coming back.
May 2nd, 2022