Dental Essential

Dr Andrew is my dentist for many years. He is exceptionally friendly and skillful . I have complex treatment which he handle very well. He took out my wisdome teeth with no issues, when other doctors have said I needed hospital stay and anaesthesia. I love this practice and highly recommend
May 21st, 2023

When is an 8.30am appointment 9.15.!!! Making appointments 6 months in advance is a farce when they cannot keep to times made. No apologies from them. I use to see Andrew at his Baulkham Hills practise and that was always punctual. 3yrs ago I made an appointment for Blacktown, it was confirmed but when I got there they told me I had NO appointment. My last 3 confirmed Blacktown appointments have always tended to be between 45 & 50 minutes late. No excuses offered. Sorry to say but rest assured I will not be returning .
May 10th, 2023

Feb 19th, 2023

In previous years this surgery was ok and when the younger dentist was around. My 2 teens got their ortho treatment here and it was ok. Now, its becoming chaos every time. A 10-15 minutes visit of brace adjustment will always end up over an hour of wait. Just for a retainer pickup takes an hour or so. They dont have sense of time management. Reception is always overwhelmed with people lining up to pay or inquire. Bookings are mixed that one time we got there only to be told that we dont have any booking. They need to reassess how they operate to provide good service. The old lady thought she is helping the staff but I believe she is just an annoyance. She is not of a help.
Dec 5th, 2022

I have been a long time patient of this surgery. The dentists there are very confident. It is definitely a no frills experience. I'm paying for the competence of the dentists, not the extras that are often used to cover up the lack of skill you find at other surgeries. Never had any issue with any fillings or work. I've often observed patients being difficult with payment at the reception, including people who say they've left their wallet in their car or they'll pay next time they come. That is not acceptable and I can understand if the business wants to take measures to protect themselves and ensure payment. If you're a good patient that pays, you'll have no issues whatsoever at this surgery. I've also observed patients being difficult about appointment times. The dentist is very busy and often booked out months in advance. Just because you have been a long time patient, that does not entitle you to be "squeezed in" or exceptions made. What a sense of entitlement!
Oct 24th, 2022