Great Southern Bank

If I could give this bank one quater of a star I would.. I kicking myself because I moved from one of the majors for better service. No service at Great South and staff are lazy and of no help. Keep away from this bank especially Penrith & Blacktown.
Nov 16th, 2022

Very very poor customer service. Agents do not take ownership, no follow up on request. Have processed my loan application incorrectly and put me on higher interest rate. Genuinely staff does not want to work/assist.
Oct 12th, 2022

Great bank, great staff but I think it should open at 9 not 930.
Sep 1st, 2021

Branch. Customer service. Manager No Good
Jul 3rd, 2020

came here in a very quiet time - at most 1 person in the queue for couple of times. 3 staff were there. The lady named Indu told me to wait for 15 mins. (not even asking what i am after). So I did. after 20 mins, I came up to her and she told me to wait for another 5-10 mins and shell call me back. but nothing so I had to go back to her and ask her again. Hesitantly, she started to assist me. In the document their bank provided me, it says there to go to Aus Post or to go to any branch to verify identity. Her first reaction was to send me away to AusPost instead of doing it there, but I resisted reminding her that it can be done in their branch. So hesitantly, again, she did it for me. Since I have everything ready, the total transaction took 5-10 mins. Also I felt that the way I was talked to was rude. There seemed no genuine desire to provide service. Not a good experience. i just hope all the other services would be online so we dont have to deal with the customer service at the branch anymore
Aug 31st, 2022