Pedders Suspension & Brakes Blacktown

Feb 20th, 2023

Feb 17th, 2023

Great service. Don't go anywhere else for brakes or suspension.
Jan 29th, 2023

I have to say that the office manager is very friendly. But I have to say as well that there is room to improve customer experience. I have frequently use the $28 Essential Safety Check and many times I have Pedders fix the issues identified on a separate booking. However, at the time of this review, he has asked me to book the car for a day, to leave it in the morning and pick it up in the afternoon. Admittedly, the safety check will only take 10-15mins. I understand that $28 is not big business for them, but it is a service Pedders offer. I am told by the office manager that they just do it in between their other booked jobs. If a customer has to go without a car for a whole day for 15mins inspection, I can only speak for myself that it is not a positive experience. Imagine the logistics cost (Uber or taxi) of leaving and getting back to pickup the car. I sure hope that this will change down the track. 4/2/2023 - Response to the owner: Thank you for your reply below. Pedders Blacktown's workmanship is not in doubt. I had great experience from the same shop in the past. The point of the feedback is on customer experience and delight. When you think about it, I will book my car for the $28 check, but I have to leave my car in the morning (as advised), pay for a taxi or Uber back home, wait a call from you, then take another taxi or Uber to your shop to pick up the car. I wonder how you would feel if you put yourself in my shoes. I personally do not mind to sit in your waiting area and do some work on my laptop while I wait. This is the customer experience I hope the business will seriously think about. I am happy to take on your offer and will be calling your business to book for the job and I hope that I would be able to change this review to 5 stars.
Jan 13th, 2023

How can you justify having a car all day for a $28 Brakes, Steering & Suspension Check? The 1 star is not on there work, I've never had work done by them and probably never will
Jan 8th, 2023